System Engineer/IT Officer/Administrator/Support (O365/M365/Teams/Mobile Devices

Salary: $30,000 – $40,000 per month

Our client is now looking for talent to join their team:

Job duties:

● Complete telephone number migration via Microsoft Teams Enterprise voice;

● Manage and validate inter-relationships between PBX users in same or different sites and to evaluate corresponding MS Teams features and dependencies for different users;

● Drive and deliver migration project according to project schedule and user needs on the Microsoft Teams platform;

● Collaborate and troubleshoot with technical teammates for issue solution implementation;

● Perform on-going support through Microsoft Office 365 Admin Center for MS Teams administration;

● Work with Microsoft support and telephone service provider on support cases.

● Monitor and provide regular update of MS Teams Phone user count, usage and provide health quality reports

● Support the delivery of large-scale transformation initiatives, including Windows upgrades, and endpoint modernization projects across the organization.

● Work closely with Helpdesk, support teams, vendors, and business users to track deployment progress and resolve deployment issues.

● Act as Second-Line (L2) support to in-house applications for engineering department at a 7x24 on-call basis to handle critical system failures or emergency incidents.

● Maintain project trackers, deployment records, and status reports, providing accurate progress updates and supporting project governance to ensure successful delivery of endpoint modernization initiatives.

Requirements:

l Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related disciplines.

l At least 1 year of O365 portal administration relevant experience, familiar with O365 and Teams is a must

l Basic understanding of Microsoft Windows, Microsoft 365, Active Directory, IT infrastructure, and end-user computing environments.