System Engineer - L2 （Infrastructure）
Salary: RM 6,000 – RM 7,000 per month
Job Descriptions:
Provide L2 support for Windows servers and database environments, ensuring high availability and performance.
Troubleshoot and resolve authentication or certificate management related topics.
Support release activities together with our stakeholders.
Collaborate with the relevant support team to ensure timely resolution of user issues and efficient escalation processes.
Must respond to Customers’ concerns and complaints in an adequate manner.
Document technical procedures, solutions, and system configurations for future reference and knowledge sharing.
Troubleshooting, Incident Management & Resolution.
Work to comply with SLA and OLA
Responsible in POC preparation, Installation & Testing
Responsible for UAT, trouble shooting, support & maintenance
Job Requirements:
Minimum Diploma/Degree or other equivalent in Computer Science or related field.
At least 3-5 years of support experience
At least 2 years of working experience in the following technologies: Microsoft, VMware, Veeam, SAN storage, Hyper-Converged-Infrastructure
A strong interest in working information technology environments.
Possess strong problem-solving skills and able to prioritize and manage multiple tasks
Strong communication skills
Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
Able to interact with various levels of internal and external stakeholders both in written and verbal forms
Demonstrated ability to work in a fast-paced environment
Works effectively both as a team member and independently
Experience with Cisco network devices (switches, routers).
Preferably have the ability to speak and write in Mandarin, English & Malay. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients
It would be added advantages:
Microsoft Solution (e.g, Azure, Microsoft 365, Active Directory, Hyper-V, Exchange, SQL, AWS)
COMPTIA Certification
ITIL Certification
Backup and Recovery Solution (e.g. Veeam, CommVault, Cohesity)