System Engineer

Responsibilities:

IT Infrastructure, Systems and Security

• Maintain Microsoft servers, networks, Wi-Fi, VPN, firewalls, switches, and internet connectivity.
• Install, configure, and troubleshoot computers, printers, mobile devices, and related IT equipment.
• Administer Microsoft 365,Windows, user accounts, licences, shared folders, and access permissions.
• Maintain system updates, backups, recovery, and other cybersecurity controls.
• Support CCTV, PABX, door access, meeting-room AV systems, and other office technology.
• Maintain IT asset records and system documentation, and coordinate vendors, purchases, and IT projects.

User and Application Support

• Log, prioritise, and resolve user requests for hardware, software, network, email, and system issues.
• Complete IT setup and access administration for employee onboarding and offboarding.
• Support Company applications, including the Document Management System and e-Commerce portal.
• Administer approved user access and conduct basic user training and system guidance.
• Support regional IT activities and ISO internal audits when assigned.

Technology Improvement and Professional Development

• Keep abreast of relevant technologies and recommend practical improvements to security, reliability, and productivity.

Requirements:

• Diploma or Degree in Information Technology, Computer Studies or a related discipline.
• At least 3 years of relevant experience in IT infrastructure, hardware, server and network support.
• Hands-on experience supporting and troubleshooting Windows and macOS systems, desktops, laptops, servers, printers and network equipment.
• Familiar with Windows Server, Microsoft 365, LAN/WAN, Wi-Fi, VPN, firewalls, routers and switches.
• Experience with CCTV, PABX and door access systems will be an advantage.
• Strong troubleshooting and analytical skills.
• Good communication and interpersonal skills.
• Able to work independently and coordinate effectively with users and vendors.