System Engineer (Level2)
Summary
Level 2 technical support engineer at managed-services provider NetPluz, handling cases escalated from NOC Level 1: troubleshooting servers, virtualization hosts, cloud infrastructure and backup/DR jobs. Day-to-day work centers on Proxmox, AWS/Azure and Veeam/Acronis/Druva, with 9–6 office hours plus rotating on-call standby.
Salary: RM 4,000 – RM 6,000 per month
About the role
Join the technical support team as a Level 2 Technical Support Engineer, providing advanced support for managed customers and internal infrastructure. You will help ensure the availability, performance and reliability of virtualisation, cloud and backup/disaster recovery environments, working daily from 9:00am to 6:00pm, Monday to Friday, with rotating standby support after office hours, on weekends and on public holidays.
Key responsibilities
Act as Level 2 support, handling cases escalated from Level 1 (NOC) engineers on system department related incidents.
Perform in-depth troubleshooting and root-cause analysis of servers, virtualization hosts, cloud infrastructure and backup jobs escalated by Level 1 (NOC) engineers.
Set up, configure and maintain Proxmox virtual environments, including VM provisioning, resource allocation and cluster/storage management.
Set up, configure and maintain AWS and Azure cloud resources (compute, storage, networking, security groups, IAM, backup/DR configurations).
Set up, configure and maintain backup and data protection solutions using Veeam, Acronis and Druva, including scheduling, monitoring backup jobs and performing restores.
Guide and support Level 1 (NOC) engineers on hardware, OS, network and application issues; escalate unresolved cases to Level 3/vendor support where required.
Work daily hours of 9:00am - 6:00pm (Monday - Friday).
Provide rotating standby support after office hours, on weekends and on public holidays, responding promptly to critical alerts.
Document incidents, resolutions, configuration changes and standard operating procedures (SOPs).
Liaise with vendors, service providers and customers on technical issues and service requests.
Support other ad-hoc infrastructure administration and managed services delivery tasks as assigned.
What we're looking for
Diploma/Degree in Information Technology, Computer Science, or a related field, with prior experience in a Level 2/technical support role.
Prior experience or good working knowledge of Proxmox virtualization (setup, configuration and maintenance).
Prior experience or good working knowledge of AWS and Azure cloud platforms (setup, configuration and maintenance).
Prior experience or good working knowledge of Veeam, Acronis and Druva backup/data protection solutions (setup, configuration and maintenance).
Solid understanding of networking, server administration and IT infrastructure concepts, sufficient to guide Level 1 (NOC) engineers and resolve escalated cases.
Willing and able to work daily hours of 9:00am - 6:00pm (Monday - Friday).
Willing and able to provide rotating standby support after office hours, on weekends and on public holidays.
Good troubleshooting, analytical and problem-solving skills.
Good communication skills, with the ability to liaise with customers and vendors professionally.
Relevant certifications (e.g. AWS, Azure, Veeam VMCE, Proxmox) are an advantage but not mandatory.
Interested candidate, please email your expected salary and resume to gary@netpluz.asia