System Engineer

Who We Are: Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

Your Impact:

You are the front line of IT at Osmos. Every engineer shipping code, every seller on a customer call, every new joiner opening their laptop on day one, all of it runs on the systems you keep up. You own the network in a two-storey office, roughly 500 devices, and the access layer that decides who can touch what. You also own the controls that keep us audit-ready: least privilege, timely revocation, and evidence that holds up when SOC 2 and GDPR auditors ask.

What You'll Do:

• Maintain and manage internet and infrastructure for the entire company- uptime, capacity, and bandwidth management across a two-storey building
  

• Support the LAN and connectivity; coordinate with the networking vendor and ISP on outages and changes
  

• Handle hardware and asset inventory end to end for ~500 devices: procurement, tagging and tracking in Tiger, laptop issues, and conference-room / AV / sound system setup
  

• Manage endpoints via Intune: enrollment, patch deployment, and verifying screen-lock timeouts, disk encryption (BitLocker / FileVault), and antivirus are active
  

• Own employee lifecycle management. Onboarding: provision Google Workspace, GitHub, and application access per role; set up and hand over hardware. Offboarding: revoke access across all systems within the compliance SLA (target: 24 hours) and document every action
  

• Own compliance management (SOC 2, GDPR, and equivalent): operate the access and onboarding controls, and maintain evidence in Scrut
  

• Coordinate background verification (BGV) for new employees
  

• Manage software licenses: procurement, assignment, and renewals
  

• Write and maintain runbooks and recovery procedures for common, service-impacting issues
  

• Own the IT ticket queue in Zoho: triage, resolve, and escalate issues; meet response and resolution SLAs
  

You'll Thrive If You Have:

• 1–3 years in IT support, desktop support, or systems administration
  

• Working knowledge of Google Workspace administration
  

• Familiarity with GitHub access and membership management
  

• Hands-on experience with an MDM / endpoint tool (Intune preferred) for patching and compliance
  

• Basic networking- LAN, Wi-Fi, and firewall concepts (Unifi a plus); a networking certification like CompTIA Network+ or Cisco CCNA is a bonus
  

• Comfort supporting both Windows and macOS endpoints
  

• Experience with a ticketing system (Zoho a plus) and SLA-driven support
  

• Clear written and spoken English, and a strong customer orientation
  

• Good security and compliance hygiene- you understand why least privilege and timely revocation matter; exposure to SOC 2 or ISO 27001, or to tools like Scrut / Vanta, is a plus
  

• Scripting for automation (PowerShell / Bash / Python)- nice to have, not required
  

Why Choose Osmos?

• Startup Energy, Enterprise Scale: Fast-paced innovation with global ambition
  

• Revolutionize Retail Marketing: Be at the forefront of AI-powered solutions
  

• Meaningful Contribution: Directly impacts major brands' success
  

• No Red Tape: Autonomy and empowerment to drive results
  

• Growth & Fun: Continuous learning in a vibrant, collaborative culture
  

• Competitive Rewards: We value your expertise and offer strong compensation
  

Benefits

Health & Wellbeing- You and your family, covered.

• Group Health Insurance- Care Health, 3L base cover with Super Top-up available up to 10L. Family floater covering self, spouse, 4 kids, and parents or in-laws. Maternity benefits included. Active from day one.
  

• Maternity & Paternity Leave- Statutory maternity leave plus paternity leave, because family milestones matter.
  

• Osmos Care Days- 2 WFH days per month for women employees. No approvals, no notes, no questions.
  

• Fuelled at the Office- Daily breakfasts and Friday snacks in office, on the house.
  

• Cult.fit Corporate Gym Membership- Amazing corporate discounts for Cult.fit gyms across multiple locations and cities.
  

• Osmos Concierge Service- Travel bookings, hotel stays, city logistics. Sufi handles it so you can focus on the work.
  

Financial & Tax- Build wealth while you build the company.

• ESOPs- When Osmos grows, you grow.
  

• Gratuity- As per statutory entitlement, because long-term loyalty deserves long-term reward.
  

• Employer NPS- Corporate NPS linkage for meaningful tax savings on your annual income.
  

• Voluntary EPF- Increase your EPF contribution up to 24% of basic for stronger long-term savings.
  

• ICICI Meal Cards- Tax-exempt food wallet benefit, saving you money on daily meals every month.
  

• ICICI Salary Account- Corporate tie-up with a zero-balance salary account and exclusive banking perks.
  

• Employee Referral Bonus- Bring in great people: Rs.5K for interns/L0, Rs.10K at L1/L1.5, Rs.20K at L2/L2.5, Rs.30K at L3 and above.
  

Flexibility & Leave- Trust over tracking.

• Flexible Working Hours- Output over attendance. We care about what you deliver, not when you log in.
  

• WFH on Need- No rigid approvals, no awkward conversations. Life happens and we get that.
  

• No Probation Period- You are trusted from your very first day. No trial run, no hesitation.
  

• 30-Day Notice Period- Short notice, clean transitions. We respect your time on the way in and on the way out.