System Engineer (Public Sector)
Our client is a major statutory body and transport operator in Hong Kong. They are seeking an experienced Contract System Engineer to support scalable cloud computing, endpoint modernization, and enterprise communication platforms.
Responsibilities
Manage and validate inter-relationships between PBX users in same or different sites and to evaluate corresponding MS Teams features and dependencies for different users;
Complete telephone number migration via Microsoft Teams Enterprise voice;
Drive and deliver migration project according to project schedule and user needs on the Microsoft Teams platform;
Collaborate and troubleshoot with technical teammates for issue solution implementation;
Perform on-going support through Microsoft Office 365 Admin Center for MS Teams administration;
Work with Microsoft support and telephone service provider on support cases.
Monitor and provide regular update of MS Teams Phone user count, usage and provide health quality reports
Support the delivery of large-scale transformation initiatives, including Windows upgrades, and endpoint modernization projects across the organization.
Work closely with Helpdesk, support teams, vendors, and business users to track deployment progress and resolve deployment issues.
Act as Second-Line (L2) support to in-house applications for engineering department at a 7x24 on-call basis to handle critical system failures or emergency incidents.
Maintain project trackers, deployment records, and status reports, providing accurate progress updates and supporting project governance to ensure successful delivery of endpoint modernization initiatives.
Requirements:
Higher Diploma in computer science, Information Technologyor related field
1 to 3 years of experience in IT support, desktop support, IT project coordination, or system administration.
At least 1 year of hands-on experience in Office 365 / M365 portal administration.
Basic understanding of Microsoft Windows, Microsoft 365, Active Directory, IT infrastructure, and end-user computing environments.
Good command of spoken and written English and Chinese.