System Engineer

Job Description: Systems Engineer

Role Overview

We are looking for a hands-on Systems Engineer to keep our core IT operations, cloud platforms, and user endpoints running smoothly. In this role, youll oversee end-to-end device management, handle identity provisioning and SSO integrations, manage key SaaS applications (like Atlassian, DataBlend, and Aquera), and provide reliable technical support across our environment.

Key Responsibilities

• Endpoint & Device Management (MDM )
• Deploy, configure, and patch Windows and macOS devices using Microsoft Intune (Autopilot, compliance policies, conditional access).
• Handle remote monitoring, routine system maintenance, and automated scripting via Kaseya (VSA/BMS).
• Identity & Access Management (IAM)
• Manage user account lifecycles and permissions in Microsoft Entra ID (Azure AD) and Active Directory.
• Configure and maintain SAML/OIDC Single Sign-On (SSO) and SCIM automated user provisioning for SAS applications, Aquera, and DataBlend.
• Application & Integration Management (Aquera & DataBlend)
• Administer Aquera to set up and maintain automated identity synchronization bridges across systems.
• Monitor, optimize, and troubleshoot scheduled data integration pipelines within DataBlend.
• Atlassian Administration & Asset Tracking
• Administer Jira Service Management (JSM), Jira Software, and Confluence (workflows, fields, permissions).
• Manage hardware and software inventories using Jira Asset Manager (Assets).
• Cloud, Productivity & Web Administration
• Manage day-to-day Office 365 / Microsoft 365 administration and licensing.
• Perform basic administration and maintenance for company WordPress sites.
• Perform basic AWS & Azure cloud activities (virtual machine/EC2 monitoring, storage permissions, security groups).
• Operations & Technical Support
• Resolve escalated service desk tickets within defined SLAs.

Core Tech Stack

• Endpoints: Microsoft Intune, Kaseya
• IAM & Directory: Entra ID, Active Directory, SAML/OIDC SSO
• Integrations & Analytics: DataBlend, Aquera
• Atlassian: Jira Service Management, Jira, Confluence, Jira Asset Manager
• Cloud & Operations: AWS & Azure Basics