System Engineer/Senior System Engineer (Infrastructure)

Job Description:

• Provide technical support for cloud-based /SCCM / VM ware/ Linux systems, applications, and infrastructure.

• Troubleshoot and resolve issues related to cloud services, networking, storage, and security.

• Monitor system performance, identify bottlenecks, and implement improvements.

• Assist in deployment, configuration, and maintenance of cloud, firewall and switch etc

• Collaborate with DevOps and development teams to ensure smooth operations.

• Document support processes, incidents, and resolutions for knowledge sharing.

• Assist users with access management, permissions, and cloud service-related queries.

• Handle incidents, services and change requests
  

Job Requirements:

• Higher Diploma or above qualifications

• 2 year or above experiences with system support, Cloud AD / Networking and operations , Microsoft 365 administration (Account modification/license assignment)/ SCCM/ VMware related

• Experience in data centre operations

• Experience in managing a small team and coaching junior staff

• knowledge and experience of MacOS support

• ITIL Foundation Certification holder is an advantage

• Fluent Cantonese , English and Putonghua

• Immediate available is highly preferred

Working Location

• Chek Lap Kok

Working Hour

• Mon-Fri