System Engineer (ServiceNow)

Key Responsibilities:

· Partner with IT teams and vendors to design and enhance the self-hosted ITSM platform (ServiceNow) in accordance with business requirements and the ITIL framework.

· Develop workflows and automation scripts to enhance operational efficiency and improve the end-user experience.

· Integrate ServiceNow with adjacent internal systems to support the ITIL processes.

· Own and manage the self-hosted ITSM infrastructure, including system administration, configuration, troubleshooting, upgrades, plug-in management, enhancements, and ongoing development.

· Collaborate with vendors to support IT operations activities such as release management and configuration changes.

· Create and maintain comprehensive documentation of the ITSM platform, covering system design, configuration, administration, and operational guides.

Qualifications:

· Bachelor's degree in Computer Science, Information Technology, or a related discipline.

· Strong hands-on experience with ServiceNow implementation, deployment, and administration.

· Solid understanding of ITIL processes, particularly change management, asset management, and configuration management.

· Proficiency in multi-platform OS system operation and administration.

· Working knowledge of PostgreSQL for operational support and maintenance.

· Experience working with REST APIs to integrate ServiceNow with other infrastructure components.

· Experience managing self-hosted ServiceNow environments.

· Experience in the financial services industry or other highly regulated sectors.

· Working location: Hong Kong

· Excellent communication skills, with proficiency in written and spoken English, Cantonese and/or Mandarin