System Engineer (Shift)
Description
Stone Forest Malaysia Sdn Bhd is part of Stone Forest Group, a professional business services firm headquartered in Singapore with established operations in Singapore, Hong Kong and China. At Stone Forest Malaysia, we provide business process outsourcing services strictly only to our office in Singapore, and our clients in Singapore. We are also the innovation centre for the development of Human Resource management application solutions.
Uniquely differentiated as the provider of choice with CPA practice background, Stone Forest Group provides Accounting, Tax & Advisory, Business Process Outsourcing, Formation & Compliance, Contract Staffing & Recruitment, Payroll Outsourcing & HR Advisory, and Technology Services outside of Malaysia. We take care of our clients’ back-office business services to enable them at every stage of their growing business from market entry to expansion.
Why join us?
GROW PROGRAMME
At Stone Forest Malaysia, we recognise that great people make a great organisation. We value our people and envisage developing every individual to their fullest capacity and performance. We believe in Grow People to Grow Business.
Every employee will be immersed in our “GROW Programme” which comprises a formalised structure framework to support their professional and personal growth, and help them realised full talents and leadership potential. We provide flexible working hours, a birthday leave and self-certified sick leave, off on key festival eves, all on top of the usual leave benefits. Our office is easily accessible via public transportation (MRT, LRT, Monorail, KTM Komuter, KLIA Transit). Most importantly, we foster an open, team-centric culture and support your continuous development with training in both technical and soft skills.
Job Description
Handle 1st level support on desktops, servers and network related issues via phone and remote
Manage and troubleshoot problems/incidents promptly following established procedures
Escalate service issue and Generate support tickets and schedule onsite support
Monitor and perform 1st level troubleshooting of client’s backup on a daily basis
Ensure all issues are followed up and rectified accordingly to SLA
Weekly reporting to Manager on Helpdesk issues and resolution according to SLA.
Attributes and Experience Required:
Possess at least 2 years related experience in helpdesk/desktop/server admin support in IT industry
Prior experience in managing service desk operations is an advantage
Candidates who are technically competent in WINTEL servers will be preferred
Experience in the following areas:
Server administration
Network administration (i.e. switches, NAS, UPS)
End user support (workstations, M365)
Virtualization technologies (Hyper-V, VMWare)
Willing to work night shifts
Possess good communication skills – English (written & spoken)
Possess strong logical thinking
Strong sense of ownership and responsibility in ensuring completeness of work
Is client-centric and passionate in achieving clients’ satisfaction per call and achieving/exceeding SLA
Ability to manage demanding clients professionally
Has excellent scheduling and multi-tasking skills
Is reliable and independent; able to work well under pressure and make decisions.
Is detailed and process oriented
Client fronting role (hybrid of onsite and NOC)