System Engineer – Video Platform Operations
About the role
We are looking for a dedicated System Engineer to join our team and support the daily operations of our end-to-end Video Platform infrastructure. This position is 100% onsite and requires a proactive, technically skilled engineer who ensures the health, performance, and availability of critical systems including Origin, Packager, Encoder, CDN, Middleware, and other related services.
Key responsibilities
Monitor traffic and service availability across the Video Platform.
Investigate and troubleshoot system issues promptly.
Create and maintain technical documentation for Standard Operating Procedures (SOPs).
Prepare daily/weekly system performance reports to ensure high availability and assist in capacity planning.
Open and manage escalation tickets with Tier-2 support, ensuring detailed issue documentation and tracking.
Maintain and perform routine checks on Linux-based servers (Ubuntu, CentOS).
Monitor and fine-tune application performance using tools like Zabbix.
Support and maintain caching and streaming components such as Nginx, Varnish, and Packagers.
Assist in configuring and automating repetitive tasks via Shell or Python scripting.
Collaborate with cross-functional teams and follow operational procedures to ensure SLA compliance.
About you
Strong hands-on experience with Linux (Ubuntu, CentOS).
Proficient in Shell Script and Python.
Experience with Nginx, Varnish, and Zabbix monitoring.
Solid understanding of HTTP/S, streaming protocols, and how CDN works.
Familiarity with Ansible for infrastructure automation and deployment.
Good communication skills for effective collaboration and escalation.
Strong documentation skills with attention to detail.
Ability to work independently with a proactive attitude in a fast-paced environment.
Prior experience supporting video streaming platforms or CDN operations (preferred).
Familiarity with video encoding workflows and monitoring tools (preferred).
Benefits
Opportunity to work on a large-scale video streaming platform.
Collaborative team and technically challenging environment.
Onsite role with customer engagement experience.