System Engineer (Welcome New Grad)
About the role
Support and maintain server, operating system, virtualization, and infrastructure environments across on-premise and cloud platforms. Monitor system performance, availability, capacity, and health status to ensure stable IT operations.
Key responsibilities
Monitor system performance, availability, capacity, and health status to ensure stable IT operations
Handle incidents related to servers, operating systems, virtual machines, system services, and infrastructure components
Perform basic troubleshooting for issues such as server down, service failure, disk full, high CPU/memory utilization, login issues, and connectivity problems
Execute service requests such as VM provisioning, resource adjustment, account creation, password reset, permission changes, software installation, and agent deployment
Support patch management activities, including OS patching, security updates, vulnerability remediation, and post-patch verification
Support change activities such as system configuration changes, upgrades, migrations, maintenance activities, and disaster recovery testing
Monitor alerts from tools such as SolarWinds, Dynatrace, Zabbix, vCenter, or other enterprise monitoring platforms
Support backup and recovery activities, including backup status review, restore coordination, and recovery testing
Maintain and support basic infrastructure services such as Active Directory, DNS, DHCP, GPO, file server, and user/group management
Prepare and maintain operational documents such as SOP, runbook, configuration document, system inventory, operation manual, and operation report
About you
Knowledge of Windows Server and/or Linux (Red hat) administration, including basic OS configuration, service management, log review, and user access management
Basic understanding of cloud infrastructure and IaaS services such as virtual machines, storage, security groups, snapshots, and monitoring
Experience in server administration, including CPU, memory, disk, file system, system services, and performance monitoring
Understanding of Active Directory, DNS, DHCP, GPO, file sharing, user/group management, and permission control
Knowledge of OS patching, security updates, vulnerability remediation, and system hardening practices
Ability to use monitoring tools and analyze system alerts, events, logs, and performance metrics
Basic knowledge of backup and recovery concepts, including backup agent, backup job, restore process, retention, and recovery testing
Troubleshooting skills for common infrastructure issues such as service down, disk full, high resource utilization, authentication issues, and network connectivity issues
Understanding of ITSM processes such as Incident, Request, Change, Problem, SLA, escalation, and service reporting
Ability to prepare technical documentation, SOP, runbook, operation report, and system configuration records