System Management Engineer Third Shift

Are you looking to take the next steps in your career as a System Management Engineer? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for a System Management Engineer to join our team in Cedar Rapids, Iowa. The main responsibility of this individual will be to monitor ServiceNow ticket queues for incidents and tasks related to supported devices, performing initial actions for remote or physical equipment in Data Center as required.

This is a third shift, overnight position with work hours from 9:00 PM to 7:00 AM, 4 days a week.

Other Responsibilities:

• Create incident tickets or tasks in ServiceNow and escalate to appropriate teams.
• Page out designated on call resources and escalate for critical issues.
• Field phone calls from customers regarding issues or outages impacting the environment.
• Coordinate major response engaging necessary teams, facilitate inter team communication with bridge calls.
• Install and uninstall server and appliance hardware.
• Assist with cabling and system configuration.
• Maintain and update system and cable identification.
• Verify status of systems, HVAC, and fire suppression systems with a daily visual inspection.
• Maintain office supply inventory including datacenter accessories and consumables.
• Monitor dock for pallet and skid shipments and move them as necessary - This occurs mostly with projects when new equipment comes in. TA team is limited to pallet jacks. Only the facilities team are approved to use forklifts.
• Participate in daily/weekly/monthly change management meetings to facilitate outage planning.
• Act as Smart Hands and Eyes for supported devices.
• Perform three Data Center walkthroughs including Equip Light Check each shift, record, and report status.
• Installation of Data Center supported equipment including unpacking, moving, racking, patch cable connections and power up.
• Decommissioning of supported equipment including power down, un-racking, un-cable, and drive wiping.
• Perform basic server reboot requests by remote or physical means.
• Log HPE and Dell service calls for hardware repairs and escort as required.

Qualifications:

• 3-5+ years of previous work experience
• Familiarity with ServiceNow, SAP, Redwood Software, VMS, and Vertex
• Knowledgeable of Data Center Operations