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Custom Computer Specialists

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System/Network Technician

Open 45d

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network initiatives within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations.

The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service.

Salary: $45,000-$53,000

What You’ll Do

  • Conduct wired network surveys and document workstation environments across campus
  • Support migration of desktops, laptops, and network-connected devices
  • Perform wireless surveys and assist with wireless connectivity troubleshooting
  • Provide post-migration technical support to staff and administrators
  • Diagnose, document, and resolve hardware, software, and network-related issues
  • Troubleshoot wired and wireless network access and connectivity problems
  • Monitor, manage, and update tickets within the ticketing system
  • Provide in-person deskside support for hardware and software issues
  • Follow up on completed tickets to ensure customer satisfaction
  • Support Microsoft Office applications in both Windows and Mac environments
  • Build positive relationships with end users while delivering white-glove support
  • Maintain professionalism when supporting frustrated or escalated users
  • Participate in campus-wide walkthroughs, surveys, and migration activities
  • Perform additional job-related duties as assigned

What You Bring

  • Experience in hardware and network support
  • Strong troubleshooting experience with desktops, laptops, and network-connected devices
  • Understanding of wireless networking and wireless device connectivity
  • Experience troubleshooting wired and wireless network issues
  • Strong customer service and interpersonal communication skills
  • Ability to accurately document technical issues and resolutions
  • Excellent organizational and time management skills
  • Ability to work independently and remain active throughout campus environments
  • Strong work ethic and attention to detail
  • Proficiency with Microsoft Office Suite in both Windows and Mac environments

Preferred Qualifications

  • CompTIA Network+ Certification
  • CCNA Certification
  • Experience working in healthcare, higher education, or research environments

#IND

CCS Offers:

  • Competitive salaries
  • Comprehensive benefits including:
    • Medical and dental plans
    • Company paid vision and short and long term disability plans
    • Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
    • 401K with employer match
    • Tuition reimbursement
    • Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
    • Company paid life Insurance
    • Paid holidays and vacation
    • Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred First Name optional
  • LinkedIn Profile optional
  • Website optional
  • Are you authorized to work in the United States for any employer? choose one
  • Have you applied to CCS in the past? choose one
  • Have you ever been employed by CCS?  choose one
  • What is your current employment status? choose one
  • What is your desired salary?
  • Are you subject to any non-compete, non-solicitation, or confidentiality agreements with your current or former employers that would impact your employment at CCS? choose one
  • Do you have a valid drivers license and access to a reliable vehicle? choose one
  • I understand that this application is only valid for the position applied for at present and that the Company is not obligated to retain or consider this application for future openings. I understand that the Company may conduct an investigation of all statements contained in this application and my suitability for employment with the Company. I also understand that the Company may require that I submit to and pass a drug/alcohol test as condition of employment, and I hereby consent to the same. I UNDERSTAND THAT ANY FALSIFICATION, MISREPRESENTATION OR OMISSION BY ME PERTAINING TO THIS APPLICATION OR ANY RELATED DOCUMENT WILL RESULT IN IMMEDIATE TERMINATION FROM EMPLOYMENT OR REMOVAL OF MY APPLICATION FROM CONSIDERATION. I authorize the Company to secure information concerning my suitability for employment with the Company from all references, former employers, education institutions, public agencies and/or licensing authorities, and for those parties to provide such information to the Company. I hereby waive and release any and all claims I have or may have against any person or entity arising from any request for or gathering or disclosure of such information. I UNDERSTAND THAT IF I AM EMPLOYED BY THE COMPANY, MY EMPLOYMENT CAN BE TERMINATED, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE, AT ANY TIME FOR ANY LAWFUL REASON AT THE OPTION OF THE COMPANY OR MYSELF. I also acknowledge and understand that this employment application is not, nor is it intended to be, a contract of employment, and that no manager, supervisor or representative of the Company, other than the President of the Company, has authority to enter into any agreement for employment for any specific period of time, or to make any agreement contrary to the foregoing. BY SELECTING YES, THIS CERTIFIES THAT I HAVE READ AND UNDERSTAND THE FOREGOING AND TO THE BEST OF MY KNOWLEDGE AND BELIEF, THE INFORMATION ON THIS FORM IS TRUE AND CORRECT. BY SELECTING YES, THIS ALSO CERTIFIES THAT I AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN THIS APPLICATION. choose one