System Operations Intern - Tamheer
Summary
Intern supports daily IT operations, user onboarding/offboarding, endpoint management, and service desk activities within a fintech company’s systems operations team.
Who Are We
HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.
Role Summary
The SysOps Intern - Tamheer will support the Systems Operations team in daily IT operations, user support, asset management, system administration activities, and operational documentation. The role is designed to provide practical exposure to IT infrastructure, service desk operations, endpoint management, access management, and governance-related activities within a professional technology environment.
Key Responsibilities
- Support daily SysOps operational activities and assigned IT tickets through the approved Service Desk process.
- Assist in employee onboarding and offboarding activities, including account coordination, device preparation, and access follow-up.
- Support endpoint management activities such as device provisioning, patching follow-up, software installation, and compliance checks.
- Assist in maintaining the IT asset inventory by updating asset records, assignment details, custody status, and stock movement.
- Provide basic troubleshooting support for laptops, printers, network connectivity, email, VPN, Microsoft 365, and internal tools.
- Follow up on Service Desk requests and incidents to ensure timely updates, proper categorization, and clear resolution notes.
- Support access review activities and evidence collection for governance, audit, and compliance requirements.
- Assist in preparing operational trackers, weekly reports, KPI inputs, and supporting documentation.
- Coordinate with internal teams when required to follow up on pending actions, approvals, or technical dependencies.
- Support knowledge base documentation, SOP updates, and internal process improvement activities.
Requirements
- Saudi national eligible for the Tamheer program.
- Bachelor’s degree or diploma in Computer Science, Information Technology, Information Systems, or a related field.
- Basic understanding of IT infrastructure, operating systems, networking, and technical support concepts.
- Familiarity with Microsoft Windows, Microsoft 365, Active Directory, endpoint management, or ITSM tools is preferred.
- Good communication, coordination, and documentation skills.
- Willingness to learn and support daily IT operations in a structured environment.
- Basic troubleshooting, analytical thinking, and problem-solving skills.
- Ability to follow internal procedures, maintain confidentiality, and escalate issues when needed.
We believe you will love working at HALA!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.