System Support Analyst
Salary: ₱35,000 – ₱40,000 per month
About the role
This role involves systems monitoring, technical support, and administration for fleet and vessel systems. You will provide first-line and second-line technical support to both onboard and office users, troubleshoot systems issues, install and configure applications, and conduct training sessions.
Key responsibilities
Perform daily monitoring of vessel systems and related system data transfers
Monitor and maintain database backup processes to ensure data integrity and system availability
Provide first-line and second-line technical support for onboard and office users
Investigate, troubleshoot, and resolve systems issues related to fleet systems
Deliver remote support to vessels through TeamViewer, Microsoft Teams, telephone, or other approved communication tools
Install, configure, test, and upgrade fleet applications
Conduct system training sessions for seafarers and office staff
Participate in ad hoc projects and business initiatives as directed
About you
Minimum 2 years of experience in IT user support, application support, or systems support roles
Strong troubleshooting, problem-solving, and analytical skills
Excellent interpersonal and communication skills with the ability to interact effectively with both office-based and vessel personnel
Ability to manage multiple priorities and work independently with minimal supervision
Familiarity with maritime software applications is an advantage
Experience delivering training and technical support to remote users