System Support
Salary: $2,500 – $3,000 per month
Daiso Singapore is seeking a proactive and hands-on System Support to ensure the seamless operation of our retail outlet and corporate store systems. In this role, you will be the backbone of our store operations, providing critical on-site troubleshooting, managing system deployments, and collaborating with external vendors to resolve complex operational issues.
Job Responsibilities:
System Maintenance & Updates: Perform routine maintenance and system updates on cashier counter systems and office systems to ensure minimal downtime and uninterrupted operations.
Hardware & Software Support: Provide on-site support for outlet hardware (including cashier systems, servers, and retail systems) and software issues.
Troubleshooting: Identify, troubleshoot, and resolve issues related to Cashier Counter Systems, CCTV, Networks, PC systems, Servers, and Retail Systems to ensure operational efficiency.
Vendor Coordination: Liaise with vendors to resolve technical issues and ensure timely resolutions for hardware and software problems.
Installation & Configuration: Install, configure, and test new systems or hardware setups for end users to ensure proper functionality and system integration.
Asset Optimization & Lifecycle Tracking: Supervise outlet technical asset management, maintaining accurate records of hardware inventory and managing helpdesk ticket workflows to meet service-level standards.
Documentation & Reporting: Maintain accurate documentation for system setups, configurations, procedures, and technical issues.
Minimum Requirements:
Diploma or above Preferably with Computer knowledge.
Strong foundational knowledge in system hardware and software systems.
Experience with POS systems hardware and retail software.
Strong knowledge of operating and maintaining store devices, equipment, and operating systems.
Able and willing to travel frequently to provide prompt on-site support to various outlet locations.