System Support Engineer (Helpdesk)

I. Responsibilities

1. Client Support

   • Handle client support inquiries, providing support via on-site, phone, email, and Helpdesk system

   • Guide clients through basic troubleshooting processes

2. Reporting

   • Prepare Helpdesk reports outlining client support performance (including metrics such as average response time)

3. System Operations

   • Perform system operations tasks, including system health checks and monitoring, to ensure normal system operation

   • Deploy system patches and version updates; develop and execute patch plans
     

II. Work Arrangement

• Working Hours: Monday to Friday, 9:00–18:00, on-site work

• Flexibility: Occasional adjustments to working hours based on ad hoc client requirements
  

III. Requirements

1. Bachelor's degree or above, with 10+ years of experience in system integration and operations.

2. Experience: 10+ years of IT experience in system support

3. Professional Skills:

   • Excellent analytical and diagnostic skills

   • Solid knowledge of computer systems, hardware, and application software

   • Strong problem-solving, analytical, and team collaboration abilities

4. Language: Fluent in English and Cantonese

5. Residency: Hong Kong resident