System Support Engineer (Software Developer)
Summary
Supports payment software (card management, POS, ATM, financial switching) deployed at client sites: debugging and fixing code, developing customizations, and resolving incident tickets within SLA. Core stack is Java (J2SE/J2EE), JavaScript/HTML/CSS, Oracle/DB2/MySQL databases, app servers like WebSphere/JBoss/Tomcat, and Unix shell.
Salary: RM 4,000 – RM 6,000 per month
Company Profile
http://www.cardzone.com.my/WEB/
Duties and Responsibilities:
Provides support to applications implemented at client sites. Debug and Fix existing software programs, develop new software program and implement customization features at client sites.
Keep the applications up and running whenever incident raised by clients within SLAs defined.
Respond to emergency callout, provide first level diagnosis of problems and escalate as and when necessary.
Monitor incident tickets raised in Cardzone support portal and work closely on open tickets until the issues are resolved.
To support multiple clients at a time.
Work independently, take responsibilities on incidents support.
Learn and apply Domain Knowledge (Payments, POS, ATM, Financial Switching) into software code deliverables.
Communicate with different parties from different background (e.g.: business user, IT staff, third-party vendors) when handling the incidents.
Qualifications & Experience:
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
Required skill(s): Java - J2SE, J2EE
Experience in JavaScript and JavaScript libraries
Knowledge in HTML and CSS
Knowledge in database server such as Oracle, DB2, MySQL, etc.
Knowledge in web application server such as Websphere, Oc4j, Jboss, Tomcat, etc.
Knowledge in Unix Shell Command.
Knowledge in card management or payment system, ISO8583, NDC+ would be an advantage.
Strong technical, analytical and problem solving skills.
Production system support experience.
Applicants must be willing to work in Bangsar South and work onsite (either local or overseas if required).
Must be team player.
Able to lead and mentor the team members (Senior position).
Able to travel overseas.
Company benefits :
Attractive remuneration package
Outpatient Medical, Dental and Optical Claim
insurance coverage for hospitalization for self and Immediate family.
Per-diem travel allowance provided
Anniversary Annual Leave- Accumulated to max 20days
Yearly Company trip