System Support
Our client is a large technology corporation established by the Hong Kong Government, they are currently seeking a System Support to join their team.
System Support
Responsibilities:
- Provide technical assistance and troubleshooting and support for incoming queries related to STP Platform related system, web application, software tools and hardware.
- Responds to isolated problems, determines and implements the solution for the issues.
- Ensure timeline is followed the SLA and report to project owners and platform development team in a timely manner.
- Ensures appropriate procedures and processes are followed Standard Operating Procedures (SOP) of platform development team
- Monitors, evaluates and ensures the completion of tasks and projects
Requirements:
- Diploma holder in Information System, Computer Science or related disciplines.
- Experience in AWS and Azure, Linux and solid experience on Action Directory will be an advantage.
- 1 year’s relevant support experience.
- Basic understanding of container (e.g., OpenShift, VPN, and network access)
- Demonstrated strong technical skills/knowledge/experience and solid understanding of the software development lifecycle and project management methodologies/tools.
- Experience with complex system (including performance and security) design and implementation, successfully developing/delivering multiple software products on-time with quality, within budget will be an advantage