System Support Specialist
About us
FunctionEight Ltd is a forward-thinking technology solutions provider dedicated to delivering exceptional IT support and services to businesses across Hong Kong. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is passionate about solving complex technical challenges whilst maintaining the highest standards of service delivery. We foster a collaborative and supportive workplace culture where employees are encouraged to develop their skills and advance their careers.
About the role
We are seeking a System Support Specialist to join our growing IT support team on a full-time basis in Wan Chai District. This is a critical role within our Support division, responsible for providing frontline technical assistance to our end-users and maintaining the stability and performance of desktop computing environments.
Key responsibilities
Providing first and second-line technical support to end-users via telephone, email, and remote assistance tools
Troubleshooting and resolving hardware and software issues on desktop and laptop computers
Installing, configuring, and maintaining desktop operating systems, applications, and peripherals
Managing user accounts, access permissions, and password resets in accordance with company security policies
Performing routine system maintenance tasks, including updates, patches, and antivirus management
Creating and maintaining detailed documentation of issues, resolutions, and technical procedures
Escalating complex technical issues to senior support staff or vendors when necessary
Assisting with the deployment and rollout of new hardware and software across the organisation
Supporting the implementation of IT policies and security protocols to protect company data and systems
Maintaining a high standard of customer service and professionalism whilst managing multiple support requests
What we're looking for
Proven experience in desktop support, or a similar IT support role for at least 2–3 years
Strong technical knowledge of Windows operating systems and M365
Practical experience with remote support tools and ticketing systems
Proficiency in troubleshooting common hardware issues such as printers, monitors, and network connectivity problems
Understanding of IT security best practices and data protection principles
Good standard of both Chinese and English
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
A logical problem-solving approach and attention to detail
Ability to manage multiple support requests simultaneously and work under pressure
Experience with Microsoft Office 365, Active Directory, and enterprise IT environments is advantageous
What we offer
At FunctionEight Ltd, we are committed to supporting our employees' professional growth and wellbeing. We offer a competitive salary package, comprehensive health insurance coverage, and access to ongoing training and professional development opportunities.
Apply now
If you are an enthusiastic and technically skilled IT professional ready to make an impact in a dynamic support environment, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any relevant certifications to FunctionEight Ltd. Join our team and help us deliver exceptional IT support to our clients.