System Support Specialist I

The IT System Support Specialist provides technical support for hardware, software, and network systems across the organization. This role ensures smooth day-to-day IT operations by troubleshooting issues, maintaining systems, and delivering excellent support to end users.

• Provide first and second level technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and maintain operating systems, software applications, and hardware
• Diagnose and resolve hardware, software, and network connectivity issues
• Manage user accounts, permissions, and access rights (Active Directory, email systems, etc.)
• Monitor system performance and respond to alerts or outages
• Maintain IT asset inventory and documentation of configurations and procedures
• Support onboarding/offboarding of employees, including equipment setup and account provisioning
• Assist with data backups, disaster recovery procedures, and security patching
• Escalate complex issues to senior IT staff or vendors as needed
• Log and track support tickets through a help desk system, ensuring timely resolution
• Provide basic training and guidance to staff on IT systems and best practices
• Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1-3 years experience in IT support, help desk, or system administration
• Working knowledge of Windows/Mac operating systems, Microsoft Office 365, and networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Active Directory, VPNs, and remote support tools
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and customer service orientation
• Ability to prioritize and manage multiple support requests
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
• Experience with ticketing systems
• Familiarity with cloud platforms (Azure, AWS) or virtualization (VMware, Hyper-V)
• Primarily office-based with occasional on-site visits to other locations
• May require after-hours availability for system maintenance or emergency support