System Support Specialist
Orion Group Life Sciences are currently recruiting a System Support Specialist on behalf of our Multinational Biopharmaceutical Client based in Tuas on an initial 6-month contract with strong potential for extension.
Act as the primary escalation point for complex system incidents, driving root cause analysis, corrective actions, and permanent resolution in collaboration with vendors and stakeholders.
Lead system go-live, hypercare, and stabilization activities, ensuring robust monitoring, rapid response, and effective cross-functional coordination.
Oversee change control processes, evaluate system change impacts, and provide technical review and approval support for release readiness activities.
Drive system configuration governance, user access lifecycle management, and periodic access recertification in accordance with compliance requirements.
Lead and coordinate testing programmes (UAT, OQ, PQ), ensuring test strategies, defect resolution, and documentation meet regulatory and quality standards.
Mentor and guide System Support Specialist I and II, providing technical direction and supporting capability development.
Maintain and continuously improve support documentation, SOPs, configuration records, and technical artefacts to the highest audit-ready standards.
Proactively identify system risks and compliance gaps, developing and implementing mitigation strategies in alignment with site quality and IT teams.
Serve as subject matter expert in support audits, regulatory inspections, and internal reviews, providing timely and accurate information.
Drive continuous improvement initiatives across support processes, tooling, and operational practices to enhance system reliability and efficiency.