System Support Specialist

Job Responsibilities

• Assist in IT automation projects, experience in developing automation scripts is a plus

• Assist in driving and executing IT projects by closely liaising with internal and external stakeholders

• Work closely with users to determine hardware and software needs, recommend solutions that fits the budget.

• Liaise with Headquarters and assist in establishing, implementing and enforcing Group IT polices

• Liaise with Headquarters in all IT procurement

• Liaise with Headquarters in maintaining the stability and troubleshooting for in-house hardware/software, system operations and network infrastructure

• Monitor daily IT operations to ensure smooth operations and security

• Proactively monitor backup system to ensure scheduled jobs complete successfully and validate that data can be restored.

• Maintain hardware and software inventory, system documentation, as well as ensuring all software is up-to-date, and hardware is running efficiently

• Analyze existing IT systems and processes and provide recommendations that can improve the effectiveness, efficiency and cost saving of the office

• Liaise with technology vendors, service providers and contractors to manage IT services, support and system updates

• Provide management regular updates on IT performance, projects and risks.

• Perform any other duties as assigned by supervisor/manager

Requirements

• Degree/Diploma holder in Computer Science, Information Systems, Computer Engineering or other IT-related disciplines

• Minimum 3 years’ relevant experience

• Knowledge in ITIL, ITSM & SAP is preferred

• Solid experience in system design, project management and vendor management is preferred

• Demonstrate ability to work independently with strong analytical and troubleshooting skills

• Able to work under tight timelines

• Good command of spoken and written English & Chinese

• Immediate availability preferred

  • Proficient or certification in one or more of the following areas is preferred

    • Microsoft Active Directory

    • Microsoft Windows Desktop and Server Operating System

    • Microsoft Office m365

    • Microsoft Certified System Engineer

    • Cisco Certified Network Engineer

    • Microsoft SQL Server Database

    • Storage Area Network (SAN) / Network Attached Storage (NAS) technology

    • Wide Area Network technology (e.g. MPLS, SD-WAN, Megapop, etc)

    • Helpdesk Operations

(Only shortlisted candidates will be contacted for interview. All personal data collected will be treated in strict confidence and will only be used for recruitment related purpose.)