System Team Lead

What you'll work on

• Set the technical direction for the systems team, growing and mentoring the group while staying hands-on in the work yourself.
• Take ownership of a distributed on-prem edge fleet — in-store servers and camera hardware across many customer sites, connected back over secure VPN/mesh networking (OpenVPN, Tailscale).
• Design self-service tooling, scripts, and internal APIs so customer support and field technicians can independently install and debug store hardware, networking, and cameras — cutting down on engineering escalations.
• Run a self-hosted monitoring and observability stack (Prometheus-based: Grafana, Mimir, Loki, VMAgent, Vector) spanning edge and cloud, with SLO tracking and alerting feeding into automated ticketing and remediation.
• Build automation — event-driven auto-remediation and ticketing via Ansible/AWX and serverless AWS components (SNS/SQS/Lambda) — so manual ops effort doesn't scale with the fleet.
• Manage core infrastructure at the company's Taipei office — internal network, virtualization, Kubernetes, storage, device monitoring, and self-hosted internal services (registry, auth, reverse proxy).
• Shape how systems investments support the product roadmap, working closely with ML engineers, product managers, customer success, and client-side IT teams.
• Own the on-call rotation and incident response, turning recurring problems into permanent fixes and documented runbooks.
• Handle security and compliance operations — ISO 27001 ISMS upkeep, vulnerability management, code scanning, and disaster recovery testing.

You're a strong fit if you have

• Proven experience leading an infrastructure, platform, or SRE team while continuing to work hands-on yourself.
• 5+ years in systems, infrastructure, or DevOps engineering, with solid Linux (Ubuntu) administration and real experience running large fleets in production.
• Comfortable with core networking concepts — TCP/IP, DNS, VLANs, VPNs, firewalls.
• Strong background in infrastructure-as-code and config management across on-prem and cloud (Terraform, Pulumi, or similar).
• Confidence running observability at scale — metrics, logging, alerting, SLO definition — and making sensible tradeoffs between monitoring depth and cost.
• Strong scripting/automation instincts, mainly Bash and Python, Go a plus — someone who automates away repetitive manual work.
  Strong communicator — clear documentation and runbooks, calm under incident pressure, good cross-team coordination.
• Fluent in Mandarin and English (Mandarin for internal team communication; English for daily work with US-based stakeholders and vendors).
• A practical, priority-driven approach to ownership — balancing reliability work against delivery speed.