System Technician / Support Engineer

Requirements:

· At least 1-2 years experience in an IT-based environment.

· Fresh grads with IT or relevant Diplomas or NTC Certs may apply for an entry-level position.

· Knowledge of Layer-2 networking protocols (802.1x, TCP/IP, VLANs, OSPF & STP).

· Knowledge of WIFI RF design; perform/develop network topology, surveys, and heat maps.

· Possess knowledge of network routing/switching, firewalls, and wireless.

· Able to troubleshoot networking, hardware, software, and security issue.

· Preferably hands-on experience with Ruckus Wireless; or alternatively Aruba or Cisco Wireless.

· Good communication skills and ability to manage user expectations and communicate well via written technical documentation or interactive sessions with customers.

· Technical communication, interpersonal, and program management skills with a strong desire to achieve customer satisfaction in a team-oriented environment.

· Mature, independent, and possessing a positive working attitude with a strong urge to learn.

· Ability and desire to learn new technologies through self-study or classroom/lab leading to technical certifications.

· Willing to work on shift and able to work as a Standby Engineer (rotation; with allowance).

· A Team player is a must as we work as a Team.

Education / Certification Requirements:

· Degree/Diploma in Computer Science/Information Technology/Electrical Engineering, or equivalent field of study

· Cisco Certification Network Associate (CCNA) or Equivalent

· Certified Wireless Network Associate (CWNA) or Equivalent

· Any professional technical certifications commensurate with the candidate’s work experience within networking and security domains.