Systems Administrator
Job Title: Systems Administrator
Dept: IT
Reports To: Senior Manager, IT Operations or Regional IT Service Delivery Manager
FLSA Status: Non-exempt
Salary Range: $27-$35/hour
Benefits: Benefit Eligible
Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.
Kelley Create seeks a talented and creative Systems Administrator. The Systems Administrator is primarily responsible for providing escalated/tier II support, change control, and Pre-Sales Engineering (PSE) solutions for client end users, which may include onsite diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting elevated support requests and systems analysis, including consulting with users, to determine hardware, software or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests will entail tier II issues related to active directory management, line of business applications, routing/switching, server, network hardware, or their associated servers, and within respective applications.
Essential Functions of the Job:
- Serve as an escalated technical resource, taking ownership of complex, priority, and business-impacting incidents through resolution across Microsoft 365, Azure, networking, infrastructure, endpoints, identity services, and line-of-business applications while maintaining exceptional customer communication and follow-through.
- Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Intune, and Entra ID, ensuring tenant security, compliance, identity governance, and operational excellence.
- Administer and support Microsoft Azure services, including compute, storage, networking, identity, monitoring, backup, and resource governance, while maintaining secure and cost-effective cloud operations.
- Apply foundational cybersecurity principles, including Conditional Access, Multi-Factor Authentication (MFA), identity and access management, security baselines, least-privilege access, endpoint security, and compliance frameworks such as PCI-DSS and HIPAA.
- Support and maintain hybrid infrastructure environments, including Windows Server, Active Directory, Group Policy, virtualization platforms (VMware, Hyper-V, Nutanix), and related infrastructure services.
- Troubleshoot and resolve network-related issues involving routing, switching, wireless networking, firewalls, VPN connectivity, and LAN/WAN infrastructure.
- Support project delivery efforts, including migrations, upgrades, cloud modernization initiatives, system implementations, and technology lifecycle projects.
- Provide technical consulting and Pre-Sales Engineering (PSE) recommendations through systems analysis, business requirements discovery, and solution design aligned with organizational standards and client objectives.
- Identify opportunities to improve operational efficiency through automation, scripting, AI-enabled workflows, tool development, and process improvement initiatives.
- Continuously develop technical and professional skills through training, certifications, and ongoing education.
- Other duties as assigned.
Supervisory Responsibilities:
This position does not have supervisory responsibilities.
Skills and Abilities:
- Ability and desire to provide exceptional customer service.
- Ability to act with a sense of urgency while paying attention to detail.
- Ability to multi-task effectively and thrive in a fast-paced environment.
- Ability to communicate in a positive, effective, and efficient manner.
- Ability to work independently and as part of a team.
- Ability to prepare, organize, and present information to groups of people.
- Ability to work after hours and on-call shifts.
- Technical skillset in hardware setup and troubleshooting.
- Technical skillset in Windows operating systems: Windows 10, Windows Server (2012, 201,2019, etc.).
- Proficient with typing, using Microsoft Office Applications, and using the Internet.
- Ability to pass a background check.
Experience / Education / Certification Preferences
- Typically possesses 5 to 15 years of experience in IT support, systems administration, consulting, managed services, or related technical roles.
- Experience supporting Microsoft 365, Microsoft Azure, networking, security, endpoint management, and hybrid infrastructure environments is preferred.
- Experience with automation, scripting, AI-enabled workflows, or process improvement initiatives is preferred.
- Current Microsoft Associate, Expert, or Architect-level certifications and/or industry-recognized networking certifications (CCNA or equivalent) are preferred; equivalent experience may be substituted.
- Possesses a valid driver's license, acceptable driving record, proof of insurance, and reliable transportation.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not required.
Physical Demands and Work Environment:
The physical demands and work environment described below represent the positions' activities and surroundings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance.
- Frequently operates a motor vehicle while traveling to client site.
- Frequently exposed to outside elements when traveling to client site.
- Frequently sits and/or stands for long periods of time.
- Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting.
- Frequently works in a well-lit, tempered room.
- Frequently views the computer to perform duties.
- Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
- Occasionally lifts objects such as office supplies, computers, monitors, and servers with weights up to 50 pounds.
Competitive Benefits Package Include:
- Medical Insurance
- Dental/Vision Insurance
- Life Insurance
- Flexible Spending
- Supplemental insurance
- 401K with company match
- Profit Sharing upon goal attainment
- Paid Vacation
- Paid Holidays
- Ongoing training opportunities
Equal Opportunity Employer:
Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.