Systems Administrator-Assigned
Summary
Systems Administrator providing full-time onsite IT support for a healthcare client. Key tasks include managing Microsoft 365, user accounts, hardware (desktops, laptops, printers), and basic networking while acting as the primary technical contact for staff and leadership.
Job Summary
The Systems Administrator - Assigned serves as the primary onsite IT resource for a
designated healthcare client. This individual works from the customer location on a full-time
basis and acts as a trusted extension of both the client organization and Eakes. The role
requires strong communication skills, a sense of urgency, independent decision-making, and
the ability to deliver high-quality technical support and customer service in a healthcare
environment.
Primary Job Duties/Responsibilities
Maintain a full-time onsite presence at the assigned customer location.
Serve as the primary day-to-day IT contact for customer staff and leadership.
Respond to technical issues with urgency and professionalism.
Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic
networking issues.
Document all work accurately within the ticketing system.
Communicate clearly with end users, customer leadership, vendors, and Eakes Managed
IT staff.
Escalate issues to higher-level engineering resources when necessary.
Identify recurring issues and opportunities for operational improvement.
Participate in Eakes meetings, training events, and required team activities.
Assist with workstation deployments, application support, onboarding, offboarding, and
routine IT maintenance.
OTHER DUTIES AS MAY BE ASSIGNED