Systems Administrator (Ceres & Surroundings)

Job Title

Systems Administrator

Location

Montagu - Route 62, Western Cape (this role will be full time on-site at one of our clients)

Purpose of Position

The purpose of the End User Support Systems Administrator is to ensure the seamless operation of Microsoft-based end-user systems, providing top-tier technical support to end users, optimizing system security, and fostering effective collaboration with clients. They play a pivotal role in enhancing organizational efficiency and technological proficiency. Their role encompasses safeguarding data, supporting colleagues, and contributing to process improvements.

Service Delivery

• Administer, configure, and maintain Microsoft-based end-user systems, including Windows operating systems, Office 365, and related software applications.
• Provide technical support to end users, troubleshooting hardware, software, and network issues promptly and effectively.
• Implement and manage endpoint security solutions to protect against threats and vulnerabilities, ensuring data confidentiality and integrity.
• Create, manage, and deactivate user accounts, ensuring that proper access controls and security protocols are adhered to.
• Maintain system stability and security by monitoring and applying software updates, patches, and security fixes on a daily basis.
• Design and execute workstation-related data backup and recovery strategies to ensure data availability and integrity.

Project Participation

• Participate in project initiatives, including on-site Infra related projects.
• Contribute to and support project phase activities, which involve configuring Intune and other relevant technologies (participate in backend operations).
• Independently coordinate project tasks and contributes to the achievement of project objectives.

Technologies

Azure Responsibilities

• Deploy, configure, and manage virtual machines (VMs) and other Azure resources that end users rely on.
• Create and manage user accounts, groups, and roles in Azure AD.
• Enforce and create compliance policies (password policies, multi-factor authentication policies and identity protection policies, conditional access policies) and regulatory requirements within Azure.
• Monitor resource usage on Azure to optimize cost and performance.
• Implement Azure Firewall and Azure VPN Gateway for network security.
• Configure and manage Azure Backup for data protection.

SharePoint Responsibilities

• Create and manage user accounts, groups, and permissions within SharePoint.
• Create, configure, and manage SharePoint site collections by setting up access controls and permissions to align with business needs.
• Manage document libraries, lists, and content types within SharePoint.
• Implement metadata and tagging strategies for efficient content organization and search.
• Develop and maintain workflows using SharePoint Designer, Microsoft Power Automate (formerly Flow), or other automation tools.
• Implement and manage backup and disaster recovery strategies for SharePoint data.

O365 Responsibilities

• Manage Exchange Online for email services, including configuring mailboxes, distribution lists, and email routing.
• Configure and support email clients (Outlook, mobile devices, etc.).
• Implement and maintain Microsoft Teams for real-time collaboration and communication.
• Support the use of Microsoft 365 apps like Word, Excel, PowerPoint, and OneNote.
• Configure data loss prevention (DLP) policies to protect sensitive information.
• Monitor security threats and incidents using tools like Microsoft Defender for Office 365.

Customer Service

• Collaborate closely with clients to understand their IT requirements and recommend technology solutions to the EUS teams to enhance their operations.
• Conduct end-user training sessions to enhance their IT proficiency and awareness.

Documentation & Reporting

• Create and maintain accurate and up-to-date technical documentation, including system configurations, procedures, and troubleshooting guides.
• Generate and share monthly reports on system performance, security, and compliance with clients.

Teamwork

• Collaborate with IT team members to identify recurring issues, propose solutions, and contribute to process improvements.
• Provide technical support and mentorship to the First Responder Team.
• Support fellow team members to ensure the team succeeds collectively.
• Escalate unresolved issues to the next level of support personnel.

Personal Development

• Demonstrates a proactive approach to personal, technical, and career development.
• Always maintains a professional demeanour in all interactions.
• Stays current with the latest technology trends, products, and solutions.
• Ensures efforts and contributions are aligned with the organization's OKRs to enhance goal achievement and impact.

Key Requirements

Required

• Minimum 5+ years proven experience as a Systems Administrator in a Microsoft-centric environment.
• Minimum 1-3 years’ Infrastructure experience in an IT services company.
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• A+.
• N+.
• AZ-900: Azure Fundamentals.
• MS-900: Microsoft 365 Fundamentals.
• Mimecast - Level 1 – Email Security, Cloud Gateway Fundamentals.
• Mimecast - Level 2 – Email Security, Cloud Gateway Advanced.
• SC-900: Security, Compliance and Identity Fundamentals.
• At least one of the following or proven experience working on or towards achieving the following:
• MD-102: Endpoint Administrator.
• MS-102: Microsoft 365 Administrator.MS-700: Teams Administrator Associate.

Beneficial

• AZ-140: Azure Virtual Desktop Speciality.
• Google Workspace Administrator.
• Apple - Support Essentials for macOS 14.
• AZ-104: Azure Administrator Associate.

Core Competencies

Technical Competencies

• Strong expertise in Microsoft technologies, including Windows OS, Office 365, Active Directory, and Azure.
• Excellent problem-solving and troubleshooting skills.
• Knowledge of security best practices and endpoint security solutions.
• Excellent communication and interpersonal skills.
• Exceptional customer service orientation.
• Ability to work effectively in a team and independently.

Behaviour Competencies

• Adaptable.
• Approachable.
• Stress Management.
• Rigorous.
• Striving.
• Resilient.
• Tenacious.
• Structured.
• Detail-focused.
• Self-development.
• Independent.
• Ethics.
• Listening.

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.

#J-18808-Ljbffr