Systems Administrator
Who We Are
Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.
What the Role Entails
The Systems Administrator will play a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors, and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.
What You Will Get to Do
- Install and configure Microsoft Office 365, Microsoft Azure, Microsoft Intune, Windows 10 operating system, cloud-based applications, and other third-party software
- Arrange for purchasing and supply of IT-related equipment for users across multiple sites
- Arrange and manage corporate mobile device plans
- Respond to IT support requests, prioritize needs, diagnose issues, provide a resolution, and/or escalate requests
- Monitoring system updates and performing routine maintenance
- Continuous self-learning of new technology is expected
- Develop and maintain local networks
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Maintain records/logs of repairs and fixes and maintenance schedule, Zendesk
- Identify computer or network equipment shortages and place orders
- Perform system backups, test restorations
- Support ISO27001 policies and procedures
- Additional projects, tasks, and duties as needed