Systems Administrator I

Department: ITS

Reports to: Director of ITS

Compensation: $67,000 - $82,000 depending on qualifications

Benefits: Benefits Eligible

Position Summary

The Systems Administrator I provides technical and functional expertise to support and maintain the theater’s core systems and infrastructure. This position is responsible for managing enterprise networking and firewall environments; maintaining a virtualization platform and hybrid Microsoft tenant; and providing technical leadership and support for end users. This role provides proactive support for hardware, software and system issues, as well as troubleshooting across multiple technology disciplines. All employees are expected to center, model and champion the Guthrie’s core values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.

This position is full-time, exempt and benefits eligible. The typical schedule for this role will be Monday-Friday with after-hours on-call rotation. Flexible hours/days availability required to reflect the dynamic schedule of a theater.

The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams that are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

Primary Duties and Responsibilities

1. Network & Security Administration

• Design, implement, and maintain enterprise network infrastructure including switches, routers, wireless networks, VPNs, and WAN connectivity.
• Configure, monitor, and troubleshoot firewall platforms and network security appliances.
• Manage VLANs, routing, network segmentation, security policies, documentation and performance monitoring.

2. VMware Infrastructure & Hardware Management

• Assist in the administration of our VMware environment.
• Assist in Veeam Backup & Replication environment monitoring and administration.
• Assist in server hardware, storage systems, and related infrastructure management and support.

3. Microsoft Azure & Hybrid Identity Administration

• Support and maintain Microsoft Azure and Microsoft Entra ID environments.
• Administer hybrid identity infrastructure utilizing Microsoft Entra Connect and Active Directory.
• Manage user provisioning, authentication, conditional access policies, and identity security.

4. Systems Administration

• Manage Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and related services.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Entra ID.
• Develop and maintain technical documentation, procedures, and infrastructure diagrams.

5. End User Support

• Provide Tier 2 and Tier 3 support for hardware, software, connectivity, and system issues.
• Troubleshoot desktop, laptop, mobile device, printer, and application problems.
• Assist with workstation deployments, software installations, and user onboarding/offboarding processes.

6. Teamwork

• Work collaboratively with other ITS department members as part of a small, inter-reliant ITS team.
• Participate in training and departmental meetings as assigned.
• Foster a work environment incorporating the Guthrie values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.