Systems Administrator II – EHRA

Agency

Department of Information Technology

Division

DIT Transportation

Job Classification Title

Systems Administrator II (NS)

Position Number

60015197

Grade

DT09

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Recruitment Range: Up to $100,690

The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act

This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

Are you ready to take the next step in your career?

We currently have an opening for a Systems Administrator II

The Systems Administrator II is responsible for administering, configuring, maintaining, and enhancing the agency’s ServiceNow platform to support enterprise-wide business operations and digital transformation initiatives. Demonstrated hands-on ServiceNow experience is required to successfully perform the duties of this position, including platform administration, application development, workflow automation, integrations, and troubleshooting. The position works closely with business stakeholders, technical teams, and agency leadership to deliver secure, reliable, scalable, and user-focused technology solutions that improve operational efficiency and service delivery.

Key Responsibilities:
• Administer, configure, maintain, and enhance the ServiceNow platform, ensuring stability, performance, security, and alignment with agency requirements
• Apply demonstrated ServiceNow experience to develop, configure, and maintain workflows, business rules, client scripts, UI policies, forms, and custom applications
• Support ServiceNow modules and capabilities across IT Service Management (ITSM), Customer Workflows, Employee Workflows, and other enterprise workflow solutions
• Collaborate with business stakeholders to gather requirements, analyze business processes, and translate operational needs into effective ServiceNow solutions
• Develop and maintain integrations between ServiceNow and other enterprise systems using REST APIs, IntegrationHub, and related integration technologies
• Troubleshoot complex platform issues, investigate root causes, and implement corrective actions to ensure reliable service delivery
• Manage platform enhancements, upgrades, patches, update sets, deployments, and testing in accordance with established change management and governance practices
• Implement and maintain platform security controls, access permissions, data integrity standards, and technical documentation
• Evaluate emerging ServiceNow capabilities, including automation and artificial intelligence, to identify opportunities for modernization and improved customer and employee experiences
• Provide technical guidance, knowledge transfer, and ongoing support to agency personnel while promoting ServiceNow development standards, platform governance, and continuous improvement

About the Division:
The Business Services unit leads and directs all ServiceNow, Change Management, and end-user cloud SaaS applications for NCDOT. This unit also is responsible for providing Service Delivery to its customers through multiple channels. Responsibilities include application development and maintenance, report administration, and server/system architecture and maintenance for the NCDOT infrastructure. The Business Services team employs management, architects, application developers, business analysts, system administrators, and subject matter experts to meet the growing business and technological needs of NCDOT departments and external users.

The ServiceNow Technology Workflows, Cloud SaaS-Built Customer Solutions and Tier 3 Support section within Business Services provides operational support for the ServiceNow Platform, in addition to implementing and maintaining Technology Workflows applications (ITSM, ITOM, ITAM, SPM). This section is also responsible for implementing and supporting cloud SaaS-built applications, as well as provide Tier 3 end-user support for all employees of NCDOT.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• ServiceNow Certified System Administrator (CSA) certification and/or relevant micro-certifications in application development, ITSM, or platform administration

• Experience developing custom applications, configuring REST APIs, using IntegrationHub, and integrating ServiceNow with enterprise systems

• Experience implementing workflow automation, ServiceNow Employee Workflows or Customer Workflows, and emerging AI capabilities to improve business processes and customer service

Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming

OR

Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tina Honeycutt Holmes

Recruiter Email:

dit_hr_recruitment@nc.gov