Systems Administrator II
Summary
In-house IT systems administrator at Nielsen-Kellerman providing tier II support for Windows/mobile devices, servers, and networks across multiple sites serving 150+ employees. Core work spans Microsoft 365/Azure, Sage ERP, SQL databases, Power BI reporting, backups, and cybersecurity/MDR management, plus mentoring tier I staff and leading AI tool deployment.
Under the guidance of the IT Manager, the Systems Administrator II will maintain, upgrade and provide support for company software, hardware, and networks over Nielsen-Kellerman’s multiple locations serving 150+ employees. The Systems Administrator II must be able to diagnose and resolve advanced IT-related problems quickly and be available to respond to escalated help desk requests during company hours, with some flexibility to work outside of normal business operating hours. The Systems Administrator II should be able to communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to assist with technological needs for growth and process improvement. The Systems Administrator II is also responsible for assisting in the maintenance of NK’s system infrastructure, including managing/monitoring firewalls, testing computer equipment, database and system backups, installing and updating security software, installing and rebuilding existing servers as well as other processes. This is at-will employment.
Essential Functions / Responsibilities
- Provide tier II support for all company laptops, desktops, and mobile devices (majority Windows, some iOS, Mac, and Android).
- Take lead in the rapid & growing deployment, training, and usage of AI tools for business growth.
- Take the lead on data analytics and reporting by utilizing SQL, Power BI, and other tools.
- Provide additional guidance and training/mentoring of Tier I support personnel.
- Provide server level / Domain level support.
- Provide application support for Microsoft 365 & Azure cloud applications, Sage ERP 100 software, SQL databases, MS Office Suite and other corporate applications.
- Provide advanced technical support for both hardware and software issues that may arise.
- Monitor critical systems daily and respond quickly to any security breaches or usability concerns.
- Assist in managing Cybersecurity systems and 3rd Party MDR.
- Assist in the development and implementation of cybersecurity & technical process training for all employees.
- Assist in managing inventory of hardware and software assets.
- Monitor backup systems and verify that backups have been completed.
- Self-initiate IT projects that will improve productivity of the company.