Systems Administrator / IT Support Specialist
Summary
Hybrid sysadmin/helpdesk role at Big Post, an Australian parcel delivery company: manage the cloud-hosted server environment via a managed service partner, monitor security, backups and DR, administer phone systems and comms-room gear, and resolve helpdesk tickets including customer integrations (WooCommerce, Shopify, API) and UAT of the in-house app.
Salary: $80,000 – $95,000 per year
About the role
As the System Administrator/IT Support Specialist at Big Post, you will be responsible for maintaining and supporting our systems and infrastructure, while also providing hands-on IT support to our business and customers. This is a hybrid role that combines systems administration with helpdesk support. On the systems administration side, you will be the main point of contact with our managed service partner for our cloud-hosted server environment, monitor security, backups and disaster recovery processes, look after our phone systems and IT equipment. On the helpdesk side, you will resolve support tickets within agreed service levels. The majority of helpdesk work will involve internal device-related issues, with support for customer integrations and testing of our in-house application also forming part of the role.
This role suits someone who enjoys variety and wants to grow. You’ll be the key contact for our cloud-hosted server environment, and as our in-house IT capability grows, so will your opportunity to take on more of the systems side.
Why Join Big Post?
Immediate start available
Full-time, Monday – Friday
Potential to work from home up to 2 days a week
Great workplace culture driven by our leaders and social committee
Career development opportunities across the business
Competitive salary + super
Free onsite gym, exclusive to Big Post staff
Free undercover car parking
Key Responsibilities:
Act as the main point of contact with our managed service partner for our cloud-hosted server environment
Manage user accounts, email systems and system access
Monitor patching, antivirus, backups and security systems
Assist with disaster recovery testing and follow change management procedures
Administer phone systems, including agent creation and queue programming
Support and maintain comms room equipment, including the firewall, switches, cabling and UPS
Manage and resolve Helpdesk tickets within agreed SLAs
Support internal users with device, hardware, software and network issues
Assist customers with integrations such as WooCommerce, Shopify and API
Participate in User Acceptance Testing (UAT) for our in-house application
Maintain technical documentation, processes and procedures
To be successful in this role, you will bring:
A Bachelor degree in Information Technology, Computer Science or a related technical discipline
A minimum of 2 years’ experience in a Systems Administrator or Helpdesk role
Experience supporting cloud-hosted server and desktop environments
Knowledge of servers, networks, firewalls and IT infrastructure
Experience with patch management, antivirus and system security
Experience with or knowledge of ITIL processes
Strong troubleshooting and problem-solving skills
Excellent communication skills and a proactive, customer-focused approach
About us
Big Post operates with core values of Ingenuity, Integrity, Unity and Passion. We celebrate these behaviors through Big Post's IGNITE Reward & Recognition Program, which recognises individuals who consistently demonstrate our values and make a positive impact across the business.