Systems Administrator
Summary
The Systems Administrator manages server infrastructure, Active Directory, and Office 365 environments while providing tiered technical support to internal staff. They are responsible for system backups, disaster recovery, and ensuring overall system availability and security.
Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!
The System Administrators perform the following functions:
- Act as the primary point of contact for assigned applications, handling Tier 1 system requests and providing support, troubleshooting, and assistance to employees with system-related issues.
- Design, plan, and execute system backups and disaster recovery processes.
- Manage Active Directory, DNS, DHCP, Group Policies, and user account administration.
- Manage Microsoft/Office 365 environment and its integrations with the rest of the working environment.
- Monitor system performance and troubleshooting issues to ensure uptime and system availability.
- Apply system updates, patches, and configuration changes to the Server infrastructure.
- Assist in network security by researching and providing solutions to identified vulnerabilities.
- Provide Tier 2 and Tier 3 technical support for tickets escalated from internal teams.
- Contribute to the department knowledgebase by documenting current system configurations, known procedures, and changes to existing platforms.
- Recommend new or innovative ideas to improve the overall work environment or company income
- Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
- Deliver problem solving solutions and perform research as needed.
- Provide technical solutions in support of MIDFLORIDA’s electronic services.
- Professional and efficient communications with all departments promoting synergy.
- Exhibit a high degree of integrity, trustworthiness, and professionalism always.
- Perform other duties as assigned.