Systems Administrator

Salary: $75,000 – $80,000 per year

Nāu te rourou, nāku te rourou ka ora ai te iwi – with your basket and my basket the people will thrive.

He kōrero mō mātou | About Us

We believe that everyone deserves a place to call home! We empower families to live well ... Help us build a future where every Whānau has a place to stand. Here at Monte Cecilia Housing Trust (Monte), we provide Transitional and Community/Social Housing; and have offices in Māngere, Onehunga, and Manurewa.

He kōrero mō te tūranga | The Role

Your core focus as Systems Administrator is to provide day-to-day first-line support to staff, routine administration and maintenance of service delivery systems, data integrity, and assist the Data & Digital Advisor with continuous improvement activities. Some of the things you will do daily:

• Triage and resolve issues received through internal (staff) and external (client) processes, escalating complex issues where required,

• Maintain system administration, user settings, and access permissions,

• Support accurate, complete, and consistent information across service delivery systems,

• Support compliance with data protection, privacy, and information management requirements,

• Monitor and escalate system risks, security concerns, and operational disruptions,

• Support the Data & Digital Advisor with implementation of service delivery system improvements and digital initiatives,

• Maintaining existing service delivery dashboards, ensuring information remains accurate and up to date

He kōrero mōu | About You

Your Experience:

• 5+ years hands-on experience administering Microsoft Dynamics 365 CRM, including managing user access and routine system support,

• Intermediate Microsoft 365 skills, including Excel, Word, Outlook, Teams, and Sharepoint, with an understanding of Microsoft Dataverse and Azure,

• Experience using Visio or similar software to map and document business processes,

• Demonstrated experience gathering requirements, UAT testing, developing solutions with teams, and supporting change through implementation,

• Demonstrated ability to triage and troubleshoot system issues, maintain dashboards, views, and work with data tables, fields, and relationships,

• Experience in property is desirable but not essential.

Your abilities should include:

• Learning Agility: Learns new systems quickly and puts new knowledge into practice.

• Adaptability: Responds positively to changing priorities and adjusts the approach when new information emerges.

• Analytical Thinking and Problem-Solving: Analyses information, identifies the issue, and works with others to deliver practical solutions.

• Accountability: Takes responsibility, follows through on commitments, and keeps others informed.

• Self-Managing: Works independently, takes initiative, and escalates risks or complex issues.

• Stakeholder Relationship Building: Works with people through change, listens to concerns, and builds support for the desired solution

• Have the Right to work: You need to have and maintain a legal right to work (e.g. New Zealand citizen, resident, valid work visa), and currently reside in New Zealand.

Ko tā mātou mahi | We offer

Here at Monte, we live our values of Tūmanako, Kotahitanga, Manaakitanga, Tika and Tū Pono Toa. We are passionate, inclusive, hardworking, and believe that our strength is the sum of all of our parts. Together we strive to see great outcomes for our Whānau. In return, we offer:

• The opportunity to make a meaningful difference on a daily basis,

• A competitive remuneration package,

• Flexible working arrangements,

• Regular opportunities for training and development,

• Extra days off - Health & Wellbeing leave + Birthday Day leave,

• Subsidised group health insurance scheme, annual flu vaccination; & EAP,

• Access to pool vehicles to conduct your office site visits,

• An annual shutdown each year so that you can have a proper break.

Hei mahi kōtahi tātou | Let’s work together!

To submit your application, click on the “apply for this job” button. Please:

• Include a current and up to date CV, and

• Include a Cover Letter that explains why you are interested in this role and how you meet the above criteria set out in this advert.

Please be aware that we are currently experiencing high volumes of applications. We will only review applications that include an up-to-date CV and cover letter. Applications will remain open until we have filled this vacancy.