Systems Administrator (Salesforce & Microsoft 365) 2-yr contract

You will own the administration, configuration and improvement of our Salesforce and Microsoft 365 platforms. Working with staff across our headquarters and care centres, you will turn business needs into working solutions, keep our systems secure and compliant, and drive adoption and data quality. This is a hands-on individual contributor role.

Job Responsibilities

Salesforce

• Manage users, profiles, permission sets, sharing rules, MFA, single sign-on and security settings.
• Configure objects, fields, record types, page layouts and Lightning pages.
• Build and maintain automation using Flow, validation rules and approval processes, including migrating remaining Workflow Rules and Process Builder to Flow.
• Build reports and dashboards for management and operational decision-making.
• Maintain data quality through imports, migrations, deduplication and backup, using tools such as Data Loader.
• Manage sandboxes and change deployments, and assess each seasonal release and release update.

Microsoft 365

• Administer Exchange Online, SharePoint Online, OneDrive, Teams and licensing.
• Configure and maintain Microsoft Entra ID, including user lifecycle, groups, MFA and Conditional Access, in line with our security baselines.
• Configure and maintain Microsoft Intune compliance, configuration and app protection policies for corporate and BYOD devices.
• Configure and maintain Microsoft Defender for Office 365 and Microsoft Purview policies, such as email protection, data loss prevention, sensitivity labels and retention, and remediate issues raised by security reviews and alerts.

Support and Governance

• Act as the escalation point for Salesforce and Microsoft 365 issues from the IT helpdesk, engaging vendors where needed.
• Assess enhancement requests, estimate effort, and coordinate developers or vendors for complex customisations and integrations.
• Train users and document configurations, processes and changes.
• Ensure compliance with IT governance, audit requirements and the Personal Data Protection Act (PDPA).
• Any other duties as and when assigned.

Requirements

• At least 3 yrs of hands-on Salesforce administration experience.
• At least 3 yrs of hands-on Microsoft 365 administration, including Entra ID, Conditional Access, Exchange Online and Intune.
• Salesforce Certified Platform Administrator (formerly Salesforce Certified Administrator), currently active.
• Hands-on experience building record-triggered and screen flows in Salesforce Flow.
• Experience gathering requirements from business users and conducting user training.
• Diploma or degree in Information Technology, Computer Science or a related field, or equivalent practical experience.
• Able to manage competing priorities independently and explain technical matters clearly to non-technical staff.