Systems Administrator

Job Title: Systems Administrator

Position Summary:
Wausau Tile is seeking a detail-oriented, dependable, and technically skilled Systems Administrator to support the company’s IT infrastructure across office and manufacturing environments. Reporting to the IT Manager, this position will provide day-to-day technical support, maintain critical business and manufacturing systems, and support the company’s ERP/MRP environment. The Systems Administrator will play an important role in maintaining reliable technology operations and minimizing disruptions to production. The ideal candidate is organized, analytical, customer-focused, and capable of troubleshooting issues independently while knowing when to escalate critical matters to the IT Manager.

Key Responsibilities:

IT Infrastructure & Technical Support:

• Administer, maintain, and support the company’s IT infrastructure across office and manufacturing environments.
• Provide day-to-day technical support to employees, production staff, and manufacturing operations.
• Monitor network, servers, workstations, printers, scanners, and other technology used throughout the manufacturing facility.
• Troubleshoot hardware, software, network, and connectivity issues to minimize production downtime.
• Install, configure, maintain, and upgrade computers, peripherals, software, and other IT equipment.
• Manage user accounts, security permissions, and access to business and manufacturing systems.

ERP/MRP & Manufacturing Systems:

• Support and maintain the company’s ERP/MRP system, including user access, troubleshooting, system issues, and coordination with the IT Manager and ERP vendors.
• Ensure reliable operation of systems that support production, inventory, purchasing, shipping, receiving, scheduling, and other manufacturing processes.
• Support manufacturing technology and systems that interface with the ERP environment, including production-floor workstations, barcode scanners, label printers, and related equipment.
• Assist with ERP enhancements, system upgrades, and continuous improvement projects.
• Respond to system issues affecting production operations and prioritize problems based on their impact to safety, quality, delivery, and production.

System Administration & Security:

• Monitor system performance, availability, and security and promptly escalate critical issues to the IT Manager.
• Assist with cybersecurity measures and employee awareness.
• Participate in disaster recovery, data backup, and business continuity activities.
• Maintain accurate documentation of systems, configurations, equipment, procedures, and user access.
• Maintain IT inventory and track technology assets throughout the organization.

Vendor & Project Support:

• Work with outside vendors and service providers to troubleshoot and resolve hardware, software, network, and ERP-related issues.
• Assist with implementation of new technology, system upgrades, ERP enhancements, and continuous improvement projects.
• Develop and maintain procedures for common IT issues and provide training and guidance to employees when needed.
• Perform other duties and special projects assigned by the IT Manager.

Specific Tasks:

• Monitor and respond to daily IT support requests from office and manufacturing employees.
• Troubleshoot issues with computers, printers, scanners, network connectivity, and production-floor technology.
• Create, modify, and maintain user accounts and system access.
• Support ERP/MRP users with access, system, and application-related issues.
• Coordinate with ERP vendors and outside technology providers when additional technical support is required.
• Perform routine system maintenance, updates, patches, and backups.
• Maintain accurate records of IT equipment, software, user access, and system configurations.
• Assist with cybersecurity and system security activities.
• Identify recurring technology issues and assist the IT Manager with developing long-term solutions.
• Support technology projects and system implementations as assigned.

Physical Requirements:

• Prolonged periods of sitting and working on a computer.
• Frequent walking throughout office and manufacturing areas.
• Occasional standing, bending, reaching, and repetitive wrist/hand motions.
• Ability to work in an active manufacturing environment and respond to technology issues on the production floor.
• Occasional lifting, carrying, or moving of IT equipment and supplies.

Safety Commitment:
Safety is a core value at Wausau Tile. The Systems Administrator must follow all safety protocols and contribute to a safe working environment. This includes responsible behavior in both office and production settings, with a commitment to personal and co-worker safety. The Systems Administrator must follow all required safety procedures when working in manufacturing and production areas.

Qualifications:

Required Experience and Skills:

• Core Knowledge: Basic understanding of Windows Server, Active Directory, Microsoft 365, Exchange, Teams, SharePoint, Entra and TCP/IP networking.
• Education: Associate or Bachelor degree in Information Technology, Computer Science, or equivalent practical experience.
• Certifications: CompTIA A+, Network+, or Security+ help candidates stand out.
• Environment Familiarity: Exposure to manufacturing software, Microsoft Power Automate, Power BI, and enterprise resource planning (ERP) software is a plus.
• Self- motivated, organized, and able to work with minimal supervision.

Wausau Tile is an Equal Opportunity Employer and an Affirmative Action Plan Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.