Systems Administrator | Work From Home
Req ID: 5075
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
We are currently looking for a Systems Administrator who will be working with Connext's Client in the United States of America.
What's in it for you?
25% Night Differential
Perfect Attendance Bonus
Mid-year Bonus!
Competitive compensation
Life insurance
HMO Insurance
Great company culture
What is the job?
The Systems Administrator is responsible in providing Level 1 and Level 2 technical support to employees across multiple business entities, while supporting user administration, access management, business applications, devices, networks, and security tools.
Responsibilities:
• Provide Level 1 and Level 2 technical support across multiple locations.
• Troubleshoot hardware, software, network, email, VPN, and access issues.
• Manage helpdesk tickets, resolutions, follow-ups, and escalations.
• Handle employee onboarding, offboarding, accounts, licenses, and permissions.
• Administer Microsoft 365, Entra ID, Exchange, and Active Directory.
• Support business applications, including Salesforce, Shopify, WordPress, and SAP.
• Maintain endpoint security, VPNs, backups, patching, and device management.
• Coordinate with vendors and internal teams to resolve technical issues.
• Maintain IT documentation, asset inventories, and access records.
Qualifications:
• Has working knowledge in DNS and email records, including MX and TXT records.
• Demonstrates strong troubleshooting skills across hardware, software, networking, email, identity, and access management.
• Minimum of two (2) years of hands-on IT helpdesk, desktop support, or systems support experience.
• Experience with employee onboarding, offboarding, licensing, access permissions, and MFA.
• Experience supporting cloud-based CRM, ERP, web, e-commerce, or other business applications.
• Experience administering Microsoft 365, Microsoft Entra ID, and Microsoft Exchange.