Systems Analyst 2 (690829)

Job Title: Systems Analyst 2 (690829)

Location: Columbus, GA Onsite

Duration: Long-Term

Local Candidates in the Columbus, GA area (Muscogee County) surrounding cites are, Hamilton, GA, Cusseta, GA, Phenix, AL, Ladonia, AL & Smiths Station, AL

*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

• Provide onsite desktop support for customers located within assigned locations.
• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
• Install & support network devices providing business critical service
• Perform end user data back-up and recovery ensuring attention to detail
• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
• Open/document/track problem tickets escalating to appropriate workgroups when required.
• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.