Systems Analyst (GOV)
Summary
Resolves Level 1 end-user issues via a ticketing system, providing desktop diagnostics and application support while following SOPs for customer service.
Position Summary: The Systems Analyst acts as the foundation for Meriplex's Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC's ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support.…