Systems Analyst
Summary
Systems Analyst supports HelloFresh’s meal-kit fulfillment tech stack (WMS, WES, WCS) and builds reports to improve operations visibility and performance.
Systems Analyst
At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.
We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.
The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.
Job Description:
Come and join the technology team that is revolutionizing how we bring food to our customers tables! As a Systems Analyst, you will support our production systems and work on valuable data analytics.
You will ...
- Support WMS, WES, WCS, and other order processing systems within the fulfillment network
- Troubleshoot technical issues in WMS, WES, WCS, and other systems across all operations as they occur
- Understand all available reporting tools, create reports that enable improved operation visibility and performance
- Develop deep knowledge of site level operations in order to drive and support continuous improvement efforts
- Continuously review operations setup and drive improvement via enhancements and functionality deployments
- Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.)
- Responsible for all level 1 Support
- Document support issues and resolutions
- Create Work Instruction and SOP documents
- Develop training materials for WMS, WES, WCS
You are...
- Excellent communication skills
- Ability to multi-task and prioritize tasks
- Attention to details
- Flexibility and reliability to cover scheduled shifts that support 24/7 production operations
At a minimum, you have...
- BS degree required. Computer Science, Management Information Systems, or Engineering Degree desired
- 1+ years of experience in multi-site industrial distribution, manufacturing, or processing environments
- Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.)
- SQL experience
- Experience gathering data and creating custom reports
- Some travel
Schedule: Varies based on support needs
You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.