Systems Analyst I

DRH Information Technology supports both clinical and financial systems and the technical architecture of DRH Health. Systems Analysts support their assigned functional area(s) within DRH Health, ensuring the area(s) are fully supported in their day-to-day operations. This role supports all clinical and/or business applications deployed within their respective functional area(s).

The Systems Analyst assists with defining needs, benefits, and technical strategy; research and development; technical analysis, prototyping, and design; implementation, evaluation, and modification of automated systems; support of team members in executing, testing, and implementing solutions.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Defines needs, benefits, and technical strategies for assigned area(s).
• Performs research and development and technical analysis and design.
• Tests, integrates, and implements solutions including interface knowledge.
• Interacts with end-users to assist in problem definition and system management. Analyzes and solves problems or forwards to appropriate next level of support.
• Ensures reliability and accuracy of service monitoring tools and integrations.
• Performs proactive analysis to identify potential problems and recommends performance enhancements.
• Coordinates and conducts education and/or end-user training to assure systems are utilized as designed.
• Develops end-user documentation and/or a permanent reference for clear, concise information. Maintains accurate and up-to-date documentation.
• Provides requirements and recommendations for service-level monitoring best practices and assists in the implementation of monitoring tools.
• Works closely with other IT team members to understand infrastructure, network, and applications behind the services being monitored.
• Researches and evaluates new and updated products, features, and capabilities in monitoring tools to ensure continual service improvement. Assists with new system selection, implementation, testing, and training.
• Implements and enforces all cyber security policies and procedures.
• Complies with all HIPAA standards.
• Participates in the IT on call rotation, and is also willing to answer questions when not on call.
• Regular attendance and punctuality for scheduled shifts.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Utilization of assistive devices for lifting is mandatory.
• Must adhere to safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.