Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist
Summary
The Systems Analyst will administer, maintain, and support OSS/BSS applications and operational data to ensure accurate business and network processes. The role involves troubleshooting system issues, managing ticket queues, and supporting system integrations and upgrades.
Systems Analyst I or Systems Analyst II, OSS/BSS Application Specialist
Location: Cedar Rapids (This position is located at the Corporate Office in Cedar Rapids, Iowa. Qualified candidates must live within a commutable distance to Cedar Rapids, or willing to relocate).
Department: Information Technology
Employment Type: Full-Time
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At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Systems Analyst, OSS/BSS Application Specialist, you will administer, maintain, and support the organization’s OSS/BSS application and the operational data that drives critical business and network processes. This position serves as a technical and functional resource for the OSS/BSS environment, ensuring that application configuration and data accurately reflect the organization’s products, services, customers, and telecommunications network.
What You’ll Do as a Systems Analyst I
- Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
- Assist in the resolution of incidents and service requests, including triage, troubleshooting, escalation, and timely follow-up within defined SLAs.
- Monitor and manage assigned ticket queues, ensuring accurate updates, documentation, and communication with stakeholders.
- Support the analysis of system behavior and business processes to identify issues, improvements, and optimization opportunities.
- Assist with system integration support, including validating data flows, troubleshooting interface issues, and escalating complex problems when needed.
- Participate in system upgrades, patches, and migrations, including testing, validation, and post-implementation support.
- Monitor system performance and report issues, risks, or degradation to appropriate teams for resolution.
What You’ll Do as a Systems Analyst II
- Validate data sent from engineering teams and input into the OSS/BSS system while maintaining data integrity.
- Own the end-to-end resolution of incidents and service requests, including triage, prioritization, root cause analysis, and timely resolution within defined SLAs
- Manage and drive ticket queues, ensuring accountability for progress, resolution quality, and clear communication with stakeholders
- Analyze system behavior and business requirements to identify, recommend, and implement improvements, defect resolutions, and performance optimizations
- Own system integration support, including validating data flows, troubleshooting interface failures, and ensuring reliable interoperability between systems
- Maintain accurate system documentation, ensuring configurations, processes, and knowledge are current and transferable across the team
- Monitor system performance and integration points, proactively identifying risks, degradation, and opportunities for optimization, and driving corrective actions
What We’re Looking For
- Strong communication and customer service skills
- A positive, professional attitude, even in challenging situations
- Technical curiosity and a willingness to learn
- Dependability and attention to detail
- Ability to work independently and as part of a team