SYSTEMS ANALYST II

Position Summary

Serves as a technical expert in at least one area of application support and development technology. Reviews, analyzes and modifies application systems to support the organization’s multi-platform technical environment. Coordinate efforts for system and user administration to ensure the reliability, availability, integrity and security of data of the Sandia Resort and Casino Information Systems Infrastructure.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Plans, designs, develops, and launches efficient information systems and operations systems in support of core organizational functions.
2. Analyzes user requirements, procedures, and problems to automate processing.
3. Documents user needs, program functions and steps required to develop or modify business systems.
4. Evaluates effectiveness of existing information processing systems.
5. Reviews computer system capabilities and workflows to determine if program change is possible within an existing system.
6. Documents operations to be performed at all phases of project implementation.
7. Researches new information systems that meet current and projected needs.
8. Prepares documentation of program development, implementation and maintenance of information systems, and procedures for system use.
9. Prepares time and cost estimates for completing assigned projects.
10. Coordinates and executes system upgrades and updates.
11. Maintains proficiency in field of expertise by remaining knowledgeable and current with system’s hardware and software.
12. Evaluates and coordinates training needs for information and operations systems.
13. Serves as primary support for key operators of Information Technology (IT) systems and coordinates regularly scheduled Key Operator meetings.
14. Ensures that all applications and systems that he/she is responsible for are available at all times and takes proactive steps to achieve 100% uptime.
15. Adheres to all communicated project milestones and deadlines.
16. Quarterly and annual reviews of application and system security with management and revise systems security as required.
17. Will adhere to all Information Technology (IT) Internal Controls and Standard Operating Procedures.
18. Conducts regularly scheduled department stand ups.
19. Punctual and regular attendance is an essential responsibility for all team members and are expected to

report to work based upon the assigned schedule each day in accordance with the Attendance Policy for

Pueblo Sandia.

Additional Responsibilities

1. Performs other duties as requested.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Knowledge of Information Technology (IT) concepts, principles and practices.
2. Knowledge of computer operations and user environments.
3. Working knowledge of the following applications: Microsoft Windows Server, Microsoft Exchange Server, Active Directory, Microsoft Suite of applications.
4. Ability to understand, process and integrate training in multiple systems and programs.
5. Ability to apply proven communication, analytical, and problem-solving skills.
6. Ability to work independently, manage projects, install, configure, upgrade, maintain, monitor system performance, network resources and provide guidance to team members.
7. Ability to analyze business requirements and make recommendations for improvement through technology.
8. Must possess strong customer service skills.
9. Must have excellent written and verbal communication skills.
10. Ability to create reports and maintains files.
11. Ability to be well organized.
12. Ability work in fast pace, high pressure situations.
13. Ability to work well with others.