Systems Analyst (L3)

Develop functional requirement based business requirements, and identify the non-functional requirements for the solution architect

Identify any gaps in business requirements and follow up with end users to detail the requirements

Explain to business users how the proposed solution will implement their business requirements

Develop a deeper understanding of the business process, business organisation and the expected business outcome

Understand the product features and out-of-box requirements and map the functional requirements

Conduct fit-gap analysis on products and develop reasonable working alternatives

Support the product evaluation during the service definition phase

Manage the changes in functional and non-functional requirements from the BTS team

Develop the test cases, test plan and test data for the requirements

Assist in conducting functional testing

Ensure the operational support process are aligned with the business objectives and stated business requirements