Systems Analyst

Job Title

Position Overview:

The IT Systems Analyst- Logistics serves as a business and technology support partner responsible for analyzing, documenting, testing, supporting, and improving logistics and supply chain technology solutions that enable reliable daily operations. The role works with business stakeholders, operational teams, technical resources, and software vendors to understand process needs, document requirements, resolve issues, and support solution delivery and adoption.

Seeking candidates that demonstrate a passion for improving processes and systems across these business areas, while continuing to develop the technical and operational acumen needed to support a portfolio of both on-premises and cloud solutions.

Professional Scope & Responsibilities

• Analyze business processes, workflows, application capabilities, and operational challenges to support process improvement, automation, and technology enablement opportunities.
• Partner with business stakeholders, operational teams, technical resources, and software vendors to gather, document, validate, and maintain business, functional, reporting, testing, and support requirements.
• Evaluate solution options, system functionality, integrations, and business impacts to support practical technology recommendations.
• Support logistics and supply chain capabilities including warehouse management, transportation management, inventory management, order fulfillment, distribution operations, Oracle Cloud applications, Azure-based technologies, enterprise integrations, reporting platforms, and related business systems.
• Execute assigned project activities including requirements documentation, testing, training, deployment support, readiness, issue tracking, and transition to production support.
• Communicate with business users, technical teams, implementation partners, and third-party software providers to clarify needs, track progress, resolve issues, and support enhancements, upgrades, and implementations.
• Investigate business, application, integration, and data issues; support root cause analysis; and assist with resolution efforts to maintain operational reliability and business continuity.
• Use ServiceNow support processes and GitHub-supported development practices to support incidents, enhancements, testing, deployment, and ongoing solution support.
• Monitor user feedback, support trends, and business outcomes to identify improvements that enhance operational efficiency, inventory accuracy, order visibility, customer service, and user experience.
• Build knowledge in supply chain processes, Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Oracle Cloud applications, Azure technologies, system integrations, ServiceNow, GitHub-supported delivery practices, and emerging technologies while promoting accurate documentation and knowledge sharing.

Shaw Leadership Competencies Demonstrated Through the Role

Drive Results

• Supports technology solutions and process improvements that enhance operational performance, service quality, and measurable business outcomes.
• Demonstrates accountability through timely execution of assigned work, follow-through on commitments, and consistent support of team priorities.

Collaborate

• Works productively with business stakeholders, technical teams, vendors, and implementation partners to support shared goals.
• Communicates clearly across teams to clarify needs, resolve issues, and support informed decision-making.

Execute Action Plans

• Translates business needs into documented requirements, test activities, support tasks, and actionable deliverables.
• Manages assigned priorities, tasks, issues, and deadlines to support successful project execution and solution adoption.

Problem Solving

• Analyzes business, process, application, integration, and data issues to help identify root causes and practical solutions.
• Applies growing business knowledge, technical understanding, and analytical thinking to improve support outcomes and solution reliability.

Customer Focus

• Supports technology solutions that improve operational execution, user experience, service quality, and customer outcomes.
• Listens to stakeholder needs and recommends improvements that support business processes and operational value.

Continuous Learning

• Develops knowledge in supply chain processes, enterprise applications, technologies, and support practices.
• Applies new learning to improve documentation, issue resolution, testing, support activities, and solution effectiveness.

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, Supply Chain, Logistics, or a related field, or two years experience in medium to large scale business or IT operations.
• Two or more years of experience supporting business applications, technology solutions, logistics systems, supply chain operations, or related business processes.

Required Knowledge, Skills & Abilities

• Foundational understanding of business process analysis, requirements gathering, testing, application support, and solution delivery practices, with the ability to apply guidance, ask clarifying questions, and support assigned deliverables.
• Ability to document business needs, analyze issues, support testing activities, and assist with implementation and production support efforts.
• Ability to work effectively with business users, technical teams, implementation partners, and third-party software providers to clarify needs, resolve issues, and support assigned work.
• Strong communication, analytical, and problem-solving skills with a willingness to learn business processes, technical tools, and support practices.

Salary Grade may be an 07 or 08 depending on experience.

Work Shift