Systems Analyst

Do you enjoy working with people, improving business systems, and helping teams embrace new technology?
Our aged care client is seeking a Business Solutions Partner (Systems Analyst) to play a key role in delivering digital initiatives and system improvements across our aged care and community services operations.
This is a highly visible role where you'll work closely with frontline teams, operational leaders, and technology stakeholders to ensure business systems are effectively implemented, adopted, and continuously improved.
You'll act as the connector between technology and the business, helping ensure systems deliver meaningful outcomes for our staff, residents, clients, and communities.

About the Role
Reporting to the Head of Business Solutions, you'll support the delivery, enhancement, and ongoing administration of several key business systems and digital initiatives.

Current projects and programs include:

• Telehealth platform implementation
• Visitor management and entry systems
• Enhancements to our home care management platform
• Ongoing business system improvements and optimisation
• User training, adoption, and change initiatives

This is a varied role combining:

• Business engagement and stakeholder management
• System configuration and administration
• Process improvement
• Project coordination
• User training and support
• Change management and business readiness
• Requirements gathering and documentation

What You'll Be Doing

• Partner with operational teams to understand business needs and identify system improvement opportunities.
• Support the implementation and rollout of new digital solutions across the organisation.
• Translate business requirements into practical system outcomes.
• Coordinate testing, training, communications, and business readiness activities.
• Manage system permissions, access, and administrative functions.
• Provide ongoing support and troubleshooting for business users.
• Develop user guides, process documentation, and training materials.
• Promote strong system adoption and continuous improvement practices.

About You
We're looking for someone who enjoys working closely with people and business processes and understands how systems support operational outcomes.
You may currently be working as a:

• Business Systems Analyst
• Junior Business Analyst
• Systems Administrator
• Project Officer
• Project Coordinator
• Applications Support Analyst
• Business Systems Coordinator
• Digital Transformation Officer

To be successful you'll bring:

• Experience supporting business system implementations, upgrades, or technology rollouts.
• Strong stakeholder engagement and communication skills.
• The ability to work confidently with operational leaders and frontline teams.
• Experience facilitating training, workshops, or user support activities.
• An understanding of system administration, user permissions, and data integrity principles.
• Experience gathering requirements and documenting business processes.
• A proactive and solutions-focused approach.

Highly Regarded Experience working with any of the following:

• Aged care systems
• Healthcare or care management platforms
• CRMs
• HRIS platforms
• Finance systems
• SharePoint and Microsoft 365 environments
• Community services, disability, aged care, or healthcare organisations

To be considered please apply via SEEK or for any questions reach out to johanna.bullin@troocoo.com