Systems and AI Solutions Speclialist
Hybrid – Queenstown, Blenheim or Wellington preferred ·Remote considered for the right person
Are you an IT support professional with a genuine development mindset — someone who can keep business technology running smoothly while also spotting practical opportunities to use AI, data and internal applications to solve real business problems?
APL Property is a growing New Zealand Property Management, Valuation and Advisory firm with teams working across multiple regions and disciplines. As our business continues to evolve, we are investing in modern, AI-assisted internal applications, data tools and workflow improvements that help our people research, monitor and make decisions with greater data visibility and consistency.
We are looking for a Systems and AI Solutions Specialist who can work directly with portfolio managers to identify high-value problems, cut through noise, build practical solutions and apply sound judgement about when AI is the right tool — and when it is not.
It will suit someone who enjoys solving problems, learning how systems work, improving how people use technology, and working within clear guardrails around security, privacy, data quality and human review.
Key responsibilities
Provide day-to-day support for users and business systems, including troubleshooting access, application, email, device and connectivity issues and coordinating resolution where required.
Work directly with portfolio managers and business teams to identify high-value operational, data, automation and AI opportunities.
Assess problems and opportunities objectively, applying sound judgement about whether the best solution is AI, automation, improved data, a process change or no technology change at all.
Use AI-assisted development and troubleshooting tools to investigate issues, propose improvements and support the safe delivery of approved changes.
Support the day-to-day maintenance, testing and administration of APL's internal web and mobile applications.
Monitor application performance, user feedback and support requests, triaging issues and coordinating resolution with vendors or internal stakeholders where required.
Support system releases, upgrades and improvement projects, including testing, documentation, stakeholder communication, user training and implementation activities.
Identify opportunities to improve business processes through Microsoft 365, automation, AI-enabled tools and internal applications.
Maintain accurate documentation for systems, application changes, support procedures, known issues, risks and user guidance materials.
About you
Experience in IT helpdesk, desktop support, systems support or Level 1/2 technical support.
Experience coordinating or participating in software upgrades, testing, implementations or system improvement projects.
Experience working with vendors, software providers or external IT support partners
Confident supporting Microsoft 365, including Outlook, Exchange, OneDrive, SharePoint, user accounts and permissions.
Able to troubleshoot common user, access, application, email, device and connectivity issues.
Comfortable working with modern web applications, Git-based workflows and AI-assisted coding tools, with a strong focus on review, testing and security.
Curious and practical, with personal projects, automations or development experience welcomed.
Understands the importance of access control, data privacy, documentation and human review.
Clear and calm communicator who can support non-technical users.
Organised, detail-focused and able to coordinate projects, follow up actions and document changes properly.
Join Us
This is an opportunity to help shape the way APL uses technology, data, automation and AI while supporting the people and systems that keep our business running every day.
If you're curious, practical, enjoy solving problems and want to make a real impact in a growing organisation, we'd love to hear from you.
Please press Apply Now, or send your CV and a brief cover letter to:
Anna Houkamau
National Operations Manager
APL Property
📧 anna.houkamau@aplproperty.co.nz
Applications will be reviewed as they are received.