Systems and Network Administrator

Reports to: Chief Information Officer

FLSA Status: Salaried, Exempt

Work Schedule: Full-Time

Position Overview:

The Systems and Network Administrator is responsible for the administration, maintenance, security, and reliability of the School's core technology infrastructure, endpoints, and technology services. This position administers server and virtualization systems, backup and storage solutions, network and firewall infrastructure, endpoint management and security, and audiovisual systems. The role also provides advanced technical support and backup Help Desk coverage and serves as a backup administrator for cloud, disaster recovery, and communications systems. Working closely with the Chief Information Officer (CIO), the Systems and Network Administrator supports technology projects, lifecycle planning, and infrastructure improvements in alignment with the School's mission.

Job Responsibilities:

Systems Administration and Infrastructure

• Administers Windows and Linux servers, hypervisors, and virtual machines, including patching, monitoring, configuration, troubleshooting, and routine maintenance.
• Administers enterprise backup and storage systems, including backup jobs, schedules, retention policies, monitoring, troubleshooting, restoration operations, and regular verification and testing of recoverability.
• Monitors systems and services for availability, performance, and security; diagnoses and resolves outages and complex technical issues; and coordinates escalation with vendors and service providers as needed.

Network Administration and Security

• Administers and maintains the School's network infrastructure, including Cisco switches, wireless networking, VLANs, core network services, Internet connectivity, and SonicWall firewall configuration and security.
• Maintains and strengthens infrastructure security through secure configuration, patching, access controls, vulnerability remediation, and logging, in coordination with the CIO on cybersecurity priorities and incident response.
• Administers endpoint detection and response (EDR) and related endpoint security tools, including monitoring and responding to alerts, performing remediation, and maintaining appropriate security policies and exclusions.

Endpoint and Device Management

• Provisions, configures, secures, and manages faculty, staff, and student endpoints, primarily Macs and iPads, using mobile device management (MDM) platforms.
• Manages device enrollment, configuration profiles, applications, operating system updates, security software, inventory, and device lifecycle processes.

Technical Support and Audiovisual Services

• Provides advanced Tier 2 and Tier 3 technical support for faculty and staff and serves as an escalation resource for the Help Desk. Provides Tier 1 support coverage as needed and delivers responsive, courteous, and effective technical support to faculty, staff, and students.
• Administers and supports classroom, meeting, and event audiovisual systems, including technology setup, operation, and troubleshooting for meetings, presentations, and School events as needed.

Disaster Recovery and Business Continuity

• Supports disaster recovery and business continuity readiness, including maintaining backup and recovery procedures, documenting processes, testing recovery capabilities, and restoring critical systems and services as needed.
• Assists with disaster recovery planning and testing to support the availability and recoverability of essential technology services.

Cloud, Identity, and Communications Administration

• Serves as a backup administrator for Active Directory, Google Workspace, and telephony systems, assisting with account management, access controls, configuration, troubleshooting, and service administration as needed.

Documentation and Technology Lifecycle Management

• Maintains accurate technical documentation, inventories, configuration records, operating procedures, and diagrams for systems, network infrastructure, backups, and disaster recovery.
• Works with the CIO to evaluate infrastructure and endpoint needs, plan upgrades and replacements, coordinate vendors, and implement technology projects that support the School's Pre-K–4 environment and mission.
• Performs other duties as assigned.